Knowledge Base Creation: Develop and maintain a comprehensive knowledge base by creating articles, FAQs, and guides that address common customer inquiries and issues.
Lead employees using performance management , manage capacity planning, new staff onboarding and provide oversight and direction to the employees in the department in accordance with the organization's policies and procedures. Ensures all queries to TLM Support arrive via MMP ticket and resolved on with high standards and on a timely manner. Provides support in the area of Global Reconciliations when related to TLM
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Manage operational processing for Invoice-to-Cash (ITC) services, ensuring compliance with BASF requirements, Financial Reporting Compliance (FRC), and local statutory regulations
Identify and address areas to improve efficiency and increase automation of datasets and reporting, pertaining to Cash Management products and solutions, in order to reduce turnaround time and enable more informed decision-making.