Customer Experience: Manage walk-in, phone, and digital inquiries.Act as a consultant to provide technical advice, resolve complaints, and ensure a positive customer journey.
Service Coordination: Translate customer requirements into Job Orders (JO), coordinate with technicians on workload allocation, and monitor the status of vehicle repairs.
Administrative Excellence: Prepare quotations, purchase orders (PO), and invoices.Perform accurate data entry and maintain organized filing systems.
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• Responsible for payroll, human resource and employee management related matters• Responsible for company administration, finance and daily office operations• Coordinate company payment processes and cross-department work arrangements• Responsible for Invoice, Receipt and company documentation management• Responsible for company financial records, payment monitoring and data management