Mandarin Proficiency
Talent Sourcing
Candidate Screening
Interviewing Skills
Communication Skills
Relationship Building
HR Software
Recruitment Process
Time Management
Problem Solving
Develop Sourcing Strategy: Create and execute a comprehensive sourcing strategy to attract top talent, utilizing various candidate channels such as job fairs, agencies, the internet, and employee referral bonus programs.
Manage Candidate Channels: Oversee and maintain multiple candidate channels to ensure a consistent flow of qualified candidates, and identify opportunities for improvement and optimization.
Prescreen Candidates: Evaluate and prescreen candidates to ensure they meet the client's requirements and expectations, and present the best candidates for further consideration.
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Develop Sourcing Strategy: Create and execute a comprehensive sourcing strategy to attract top talent, utilizing various candidate channels such as job fairs, agencies, the internet, and employee referral bonus programs.
Manage Candidate Channels: Oversee and maintain multiple candidate channels to ensure a consistent flow of qualified candidates, and identify opportunities for improvement and optimization.
Prescreen Candidates: Evaluate and prescreen candidates to ensure they meet the client's requirements and expectations, and present the best candidates for further consideration.
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Technical capability Ability to support standard technical queries related to a focused range of hardware and software products, capable of using and configuring computer systems to troubleshoot and resolve issues.
Customer Experience Demonstrates a customer-centric approach by delivering compassionate and tailored support that builds trust and lasting relationships. Listens actively, communicates with clarity, and takes full ownership of the customer’s needs by not just resolving issues, but ensuring they feel heard and valued. Understands that every interaction shapes the customer’s perception of Fujitsu, and strives to turn challenges into positive experiences.
Innovation Embraces change and drives progress by actively seeking and applying smarter, faster, and more efficient ways to deliver support. Recognizes the importance of staying informed about technological trends and continuously developing skills. Leverages emerging technologies such as automation, AI, and digital tools to streamline workflows and enhance the customer experience. Thinks creatively to solve problems, challenges the status quo, and contributes with fresh ideas that will help shaping the future of the service desk. Fosters a mindset of ongoing experimentation and learning to adapt to change, anticipate future needs, and consistently deliver impactful and forward-thinking support.
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Manage Campus Events: Organize and attend college career days, host events, and build effective internship programs to attract top early professional talent.
Relationship Building: Develop and maintain strong relationships with various universities, hiring managers, and early professional candidates to understand business unit needs and identify top talent.
Sourcing and Selection: Utilize innovative approaches to attraction, sourcing, and selection, including social recruiting, to evaluate and identify top candidates.
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