The Commercial Head of E-Commerce & Digital for Garden of EDEN’s is responsible for transforming the business into a scalable, profitable online operation by identifying strategic growth areas and executing plans to achieve them. The role owns revenue, profitability, budgeting, sales forecasting and digital investment efficiency while managing digital platforms, partnerships and teams to drive customer acquisition, retention and brand positioning.Reports to: General Manager
Manage local / CO teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes locally
Develop a culture in line with International Operations Vision to make every customer touch point brilliant
Align with Head, Customer Operations Region on the local aspects of the transformation plans of Customer Operations (CO) into intelligent service centers and to become a more customer centric organization and execute against those plans
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Own Platform Roadmaps: Define and execute the product strategy and roadmap for key areas of Grab’s merchant transaction platform, balancing immediate business needs with long-term scalability and reliability.
Build High-Scale Platform Capabilities: Lead the design and delivery of platform services spanning order lifecycle management, merchant operations, dispute resolution, and transactional integrity.
Solve Complex Platform Problems: Break down complex, multi-party workflows and work with engineering and operational teams to deliver accurate, reliable, and resilient transaction-processing experiences.
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Business Development: Proactively identify and secure new business opportunities through prospecting, cold calling, and direct engagement with retail shops and distributors, converting leads into long-term clients.
Sales Performance: Drive revenue growth by targeting key market segments within the assigned territory, consistently meeting and exceeding sales targets.
Distributor & Dealer Management: Lead, coach, and manage distributor sales teams, ensuring full compliance with the Company’s sales policies, processes, and brand strategies.
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Lead and supervise a team of system engineers and executives to ensure high performance, technical capability, and service delivery standards.
Manage annual departmental budgeting, including CAPEX and OPEX planning, to control infrastructure expenditure and align resources with operational priorities.
Ensure infrastructure services meet or exceed agreed SLAs and OLAs to maintain service reliability and business continuity.
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Candidates should possess strong operational and administrative skills, including coordination of daily activities, documentation management, and basic project tracking.
Candidates should possess people management and leadership capabilities, such as supervising team members, coaching staff, and supporting performance reviews.
Candidates should possess communication and stakeholder management skills, including clear written and verbal communication, client service orientation, and the ability to work collaboratively with cross-functional teams.
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Love Knot is a Malaysian women’s fashion brand founded in 2018. We operate two labels — Love Knot, a contemporary women’s wear brand with an online presence (Shopify, Shopee, Lazada, TikTok Shop) and 8 consignment outlets in Parkson, Isetan, and SOGO