Own and manage the strategic key account portfolio for the Personal Care and Home Care segment in Malaysia, acting as the senior point of contact for top-tier customers.
Develop and execute joint business plans with key accounts, aligning growth targets, product development pipelines and commercial terms across both parties.
Build relationships at multiple levels within key accounts — from technical/R&D through to procurement and senior management — to secure long-term, defensible business.
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Candidates should possess strong Customer Support and Customer Service skills, with experience in handling inquiries, complaints, and patient-facing interactions.
Candidates should possess abilities in maintaining and improving Customer Satisfaction, including managing feedback, service recovery, and patient experience initiatives.
Candidates should possess excellent Communication skills, both verbal and written, with the ability to interact clearly and empathetically with diverse patients, families, and colleagues.
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Define and execute the long-term strategy for the integrated Oncology & Specialty portfolio, translating Malaysia's growth ambition into clear portfolio choices and priorities.
Own full P&L accountability and deliver sustainable revenue, profitability, market share and patient-impact objectives.
Make evidence-based investment and resource trade-offs across current brands, launches and future assets, balancing short-term performance with long-term value creation.
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As a global medical device company originating from Japan, we pursue reliable quality and technology to contribute to healthcare in more than 160 countries and regions around the globe.
Under the supervision of the commercial manager, to lead nationwide sales team members in selling a range of designated products to achieve sales targets (Malaysia Contact lens and Contact lens care)
Build the sales strategy and tactical plan to implement at pharmacy chain and optical channels. Allocate resource accordingly, ensure accurate forecasts and adapts plan when needed, meet/exceed monthly, quarterly and annual sales target.
Provide leadership through effective communication of vision. Manage, coach, develop sales team (consisted of 6 Independent optical reps and 3 key account reps) , and lead multifunctional teamwork between sales teams and other cross-functional team. Provide supervision through field visits, observations and measurement of results to include performance appraisals.
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As a global medical device company originating from Japan, we pursue reliable quality and technology to contribute to healthcare in more than 160 countries and regions around the globe.
To support collaboration between customer care locations (CCL), sales as well as system + processes to deliver a great customer experience, supporting the development of new + existing customer targets.
To ensure supplier relationships are created + pro-actively managed, ensuring delivery to service level agreements (SLA) + global partnership rules (GPR).
To conduct regular anytime conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
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Develop detailed understanding of the current and future needs in the home & personal care industry under changing regulatory requirements and growing end-user desire for more sustainable products.
Efficiently design, propose, execute and report the outcome of application of oleochemicals on home & personal care experiments to Manager, Care Solutions Research.
Perform physicochemical characterisations and performance evaluation of ingredients and formulated hone & personal care products according to compendial or non-routine approaches.
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Adherence to nursing care vision, mission, goals and objectives, aligns with the scope of nursing services, and performs shift duties as assigned by the Unit Manager to ensure high-quality care rendered.
Notifies the unit manager of any changes in the situation that could impact the standards of care.
Obtains and handovers a report of patient progress, ensuring all doctor's orders are followed before changing or over taking shifts and notifying any incidents or problems encountered.
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To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality for timely + accurate customer reporting.
To review any routing changes, collaborating with the CCL + service providers, re-arranging KN services if necessary.
To validate + follow up with carriers on arrival notices + carrier invoices ensuring timely delivery order (DO) receipts.
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To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
To create files for consolidation containers (Master).
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