The Referral Care Coordinator manages the VES Referral Centre. You are required to have a basic understanding of the expertise of each of our specialists and the functions of their department. You will also be required to understand the advanced imaging capabilities of our hospital to be able to advise the general vet clinics and referred clients what we can offer as a specialist and referral hospital.
Implement policies, procedures, SOPs, activities and instructions as relevant and required by Sime Darby Property (SDP) related to handover and defect rectification across the Business Units.
Consultative Sales & Matching: Respond to client enquiries (within 2 hours) and conduct detailed needs assessments to understand their household dynamics. Use our AI-assisted tools to shortlist 3-5 high-quality candidates who match their specific care requirements.
Support the delivery of rehabilitation and reintegration programmes, working with the Senior/AssistantDirector (Programme) and Lead Case Manager to ensure residents are meaningfully engaged throughout their stay at the Halfway House.