Handle the full cycle of customer support and consultation via calls, WhatsApp, social media, and other channels, responding to inquiries, concerns, and issues promptly and professionally.
Customer Service – Responsible for handling customer enquiries, providing assistance, addressing customer concerns, and ensuring a positive customer experience.
To proactively look at opportunity for improvement in handling process, potential of reducing wastage, unproductive tasks that will have impact on operational efficiency and customer experience.
Definition: It helps ensure an easy, smooth, and enjoyable experience with a brand, directly influencing customer retention, loyalty, and business growth. [1, 2]
Provide full tracing service for customers and other DHL network by investigating undelivered, returned, misrouted, delayed, lost and damaged shipments (different kinds of service incidents).