Manage and maintain all employee records, HR files, and documentation in both physical and digital formats.
Prepare HR letters and documents including employment contracts, confirmation letters, transfer letters, promotion letters, salary adjustment letters, and resignation-related documents.
Support onboarding and offboarding activities, including document collection, orientation coordination, system access requests, and exit clearance processes.
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Own and manage the strategic key account portfolio for the Personal Care and Home Care segment in Malaysia, acting as the senior point of contact for top-tier customers.
Develop and execute joint business plans with key accounts, aligning growth targets, product development pipelines and commercial terms across both parties.
Build relationships at multiple levels within key accounts — from technical/R&D through to procurement and senior management — to secure long-term, defensible business.
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Candidates should possess strong Customer Support and Customer Service skills, with experience in handling inquiries, complaints, and patient-facing interactions.
Candidates should possess abilities in maintaining and improving Customer Satisfaction, including managing feedback, service recovery, and patient experience initiatives.
Candidates should possess excellent Communication skills, both verbal and written, with the ability to interact clearly and empathetically with diverse patients, families, and colleagues.
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Define and execute the long-term strategy for the integrated Oncology & Specialty portfolio, translating Malaysia's growth ambition into clear portfolio choices and priorities.
Own full P&L accountability and deliver sustainable revenue, profitability, market share and patient-impact objectives.
Make evidence-based investment and resource trade-offs across current brands, launches and future assets, balancing short-term performance with long-term value creation.
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As a global medical device company originating from Japan, we pursue reliable quality and technology to contribute to healthcare in more than 160 countries and regions around the globe.