Dash Touch Solutions / DST POS is looking for a proactive and customer-focused Operations Executive to support our growing POS-system business. This role combines on-site operational support (approximately 30%) with customer service, coordination, and technical support (approximately 70%).
Customer Engagement: Engage with potential and existing customers through various channels, including in-person visits, phone calls, emails, and online platforms, to build relationships and understand their requirements.
Handle walk-in, phone and written customer enquiries related to product repairs, servicing and warranty matters, including case registration, follow-up, customer updates and coordination with internal departments/service teams to ensure timely resolution.
Develop and implement effective sales strategies to drive revenue growth for Bafang International Travel Sdn Bhd, focusing on the Malaysian market and potentially expanding to regional markets.