Oversee and manage the overall daily operations of the After Sales Department, including workshop, service, repair, maintenance, warranty, and spare parts coordination.
Plan, coordinate, and monitor after-sales activities to ensure efficient operations and high-quality customer service.
Monitor workshop activities, job allocation, repair progress, turnaround time, and technician productivity.
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After-Sales Service Strategy
Team Leadership
Service Operations Management
Conflict Resolution
Problem-Solving
Customer Support
Customer Relationship Management (CRM)
Receive, verify, and process incoming insurance claims documents, ensuring completeness, accuracy, and compliance with insurer requirements and company procedures.
Review claim forms, photos, and supporting materials, and ensure all required documents are obtained before submission to insurers.
Assist in preparing and submitting claims within required timelines; prepare, scan, and organize supporting documentation as needed.
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Independently assess complex claims by applying strong technical judgment, policy interpretation, and medical understanding to ensure fair and accurate claim outcomes.
Leverage digital tools, rules engines, and available automation outputs to enhance assessment efficiency, while exercising human judgment for cases requiring interpretation, exceptions, or escalation.
Analyze medical reports, invoices, and supporting documentation to validate claim eligibility, identify inconsistencies, and determine appropriate claim decisions in line with policy terms and exclusions.
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Prepare, compile and submit claims for government projects accurately and within the required timeline.
Handle claim and invoice submissions through ePerolehan.
Ensure all supporting documents including Purchase Orders, Delivery Orders, invoices, acceptance documents, reports, certificates and other required documentation are complete before submission.
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Perform end‑to‑end FWA investigations in accordance with established investigation frameworks, governance standards and confidentiality requirements
Identify, analyze and assess suspicious or potentially fraudulent claims by reviewing claims documentation and interpreting transactional, behavioral and historical claims data
Apply risk‑based investigation techniques to prioritize cases, balancing investigation depth, timeliness and potential financial or reputational impact
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Review claims documentation, policy coverage, medical evidence, and loss details to determine claim validity, liability, and entitlement in accordance with Company guidelines and delegated authority.
Assess, review, investigate, approve and process Major Claims (Death and Critical Illness) accurately and timely, applying sound technical judgment and appropriate risk controls.
Utilize digital claims systems, workflow tools, and data dashboards to manage claim assessments, monitor turnaround time and ensure adherence to service level and quality benchmarks.
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Perform end‑to‑end FWA investigations in accordance with established investigation frameworks, governance standards and confidentiality requirements
Identify, analyze and assess suspicious or potentially fraudulent claims by reviewing claims documentation and interpreting transactional, behavioral and historical claims data
Apply risk‑based investigation techniques to prioritize cases, balancing investigation depth, timeliness and potential financial or reputational impact
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Assist the Insurance Manager in managing the daily operations of the Insurance Department.
Handle and monitor General Insurance matters, including Motor, Commercial / Business, Property / Fire, Personal Accident, Travel and other insurance products.
Ensure quotations, policy issuance, renewals, endorsements and other insurance documentation are processed accurately and on time.
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