To understand and analyze customer’s HR Payroll business workflow, payroll policy, payroll requirements etc.
Maintain, support, and make necessary adjustment of the HR Payroll system to align with customer’s payroll policy and requirements, to ensure accuracy of payroll outcome.
Actively identifies and investigates system issue, provide resolution and follow-up to customers.
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Customer Engagement & Needs Analysis: You'll engage with customers to understand their business needs. This might involve greeting drivers at travel stops to discuss CDL protection services or consulting with fleet managers on commercial vehicle specifications .
Lead Generation & Sales Process: The role requires actively generating new business leads through cold calls, client visits, or prospecting at industry locations . You'll present products, negotiate pricing, and handle trade-ins or financing arrangements.
Account & Relationship Management: You'll maintain strong relationships with existing clients to ensure satisfaction and secure repeat business. This includes resolving complaints and keeping detailed records of customer interactions in a CRM system .
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Act as a trusted point of contact for clients, managing day‑to‑day service needs while handling escalations, service issues, and ongoing relationship management with confidence.
Oversee client onboarding, KYC/AML processes, and operational workflows to ensure accuracy, regulatory compliance, and a smooth end‑to‑end client experience.
Partner closely with internal teams (operations, billing, project teams) to resolve client queries, manage service delivery, and keep commitments on track.
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