Customer Support
Communication Skills
Problem Solving
Product Knowledge
Data Entry
CRM Software
Active Listening
Time Management
Empathy
Complaint Handling
Multitasking
Teamwork
Mandarin Language Proficiency
Customer Service
Communication Skills
Active Listening
Problem Solving
Troubleshooting
Mandarin
English
Technical Support
Customer Support
Customer Care
Multitasking
fresh graduates
+11
Posted
17 days ago
Chat Available
You can chat with the employer only after applying for this job.
Assist company's customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.
As a first point of contact, promote a unified and professional image of the company as a whole.
Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximise device up time and minimize escalations to Engineers or Technical Specialists.
...
Customer Service (Chinese Speaking)
Communication Skills (Chinese & English)
Active Listening
Empathy
Time Management
Mandarin Chinese
Customer Service
Communication Skills
Problem Solving
Provide excellent online and offline customer service, answer inquiries, resolve issues, offer after-sales service, and maintain good customer relationships.
Handle customer complaints or issues efficiently and professionally.
Proactively follow up on customer issues and effectively manage handovers when colleagues are on leave.
...