• Assist in preparing Halal certification documents, forms, checklists, and supporting records• Assist in reviewing ingredient lists, supplier documents, product information, and Halal certificates• Support the team in preparing client files for Halal application, audit, and submission• Assist in client follow-up related to document collection, missing information, and project updates• Join site visits, internal checks, and audit preparation activities when required• Assist in preparing reports, meeting notes, document summaries, and project status updates• Maintain proper filing and document control for client projects• Support Certification Officers in coordinating with clients, internal teams, and relevant parties• Learn and apply basic requirements related to Halal certification, GMP, HACCP, and food safety compliance• Perform other operational and administrative tasks assigned by the company
︉︇︄︍︈︋︋️︂︆︄︃︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎Are you a fluent English speaker? Looking for a smooth, hassle-free hiring experience? We’ve got you covered with a quick and efficient recruitment process!
What you’ll do:Handle pre- and post-sale customer inquiries via chat (main channel), email, and occasional voiceProvide accurate information and solutions using internal toolsManage customer complaints and ensure timely resolutionUnderstand customer needs and deliver a high level of satisfactionFollow company procedures, communication guidelines, and policies
What’s in It for You?3300 RON net monthly salary700 RON net monthly benefitsPerformance bonuses depending on KPI'sReferral bonusesPrivate medical plan
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