Operations & Floor ManagementOversee day-to-day store operations.Ensure smooth service flow, especially during peak periodsCoordinate effectively between kitchen and service staff.
Staff Supervision & TrainingLead, train, and motivate staff.Conduct briefings on updates, promotions, and menu changes.Train new employees on service standards, SOPs, and hygiene.Monitor staff performance and discipline when necessary.Ensure self and staff attend and complete Food Handling Course.
Customer ServiceHandle customer inquiries, requests, and complaints professionally.Ensure high customer satisfaction and service consistency.Collect and analyze customer feedback to support improvements.
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CMM Programming & Metrology: Write, test, and optimize offline/online CMM programs from CAD models or 2D / 3D engineering drawings to verify part dimensions and characteristics accurately.
Daily Production Support: Collaborate closely with the Production and QA/QC teams on daily production’s key quality checks (In-process, Outgoing Inspection) and New Product Sample inspections.
New Product Development (NPD): Work side-by-side with the Engineering team during trial runs, sample verifications, and engineering evaluations for new molds and parts.
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Spot and develop stories from across the business, including frontline colleagues, customer wins, sector insights, and moments that showcase what OCS does and why it matters.
Build trust and rapport with subject matter experts and customers to encourage participation in content, including on-camera opportunities.
Capture authentic, day-to-day content using a mobile phone for social media.
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Marketing Strategy
Digital Marketing
SEO/SEM
Customer Relationship Management (CRM)
Social Media Marketing
Market Research
Communication Skills
Brand Management
Plan, coordinate, and oversee renovation, refurbishment, restoration, and reinstatement projects for Headquarters, branches, and mall outlets, ensuring completion within approved timelines, budgets, and company standards.
Manage all maintenance activities for HQ offices, branches, and mall outlets, including electrical, plumbing, air conditioning, roller shutters, safes, fingerprint access systems, CCTV, alarm systems, and other facilities.
Coordinate with contractors, vendors, landlords, consultants, and internal stakeholders to ensure project execution, maintenance works, and preventive servicing are carried out efficiently and in compliance with company requirements.
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