Technical Support:o Provide first-line support to end-users via phone, email, and chat to address PC, desktop, mobile, printer, hardware, software, and network issues.o Diagnose and resolve technical problems, escalating complex issues to senior support staff as needed.o Document and track all incidents and service requests in the ticketing system, ensuring detailed and accurate records.
Provide first-level support for POS terminals, peripherals (printers, scanners, cash drawers) and store connectivity; escalate unresolved issues to the relevant team.
System Monitoring & Optimization: Continuously monitor system performance after go-live, identify performance deviations, and coordinate corrective actions to ensure long-term system stability and operational efficiency.
Provide first-level support for POS terminals, peripherals (printers, scanners, cash drawers) and store connectivity; escalate unresolved issues to the relevant team.
System Monitoring & Optimization: Monitor system performance after go-live, identify performance deviations, and coordinate corrective actions to ensure long-term system stability and operational efficiency.