Administer, configure, and maintain Jira and Confluence, including user and permission management, workflows, dashboards, reports, and scripting (e.g., Groovy, ScriptRunner). And evaluate, test, and implement new features, add-ons, and integrations for Jira and Confluence, ensuring compliance with IT governance, data protection, and security.
Plan and execute updates, upgrades, and migrations (e.g., from Data Center to Cloud), including troubleshooting and performance optimization on Linux with monitoring tools such as Grafana and Prometheus.
Administer Microsoft Teams, SharePoint Online, and OneDrive for Business, including channels, sites, document libraries, permissions, sharing policies, workflows, and content lifecycle.
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ISO Documentation Development: Assist in drafting, reviewing, and maintaining technical documentation required for ISO certifications (such as ISO 27001), including security policies, incident response plans, and network diagrams.
Knowledge Base Creation: Design and populate a centralized IT Knowledge Base (KB) to document standard operating procedures (SOPs), troubleshooting guides, and system architectures.
Cybersecurity Auditing Support: Assist in internal security audits, vulnerability assessments, and the monitoring of IT infrastructure to ensure compliance with established security protocols.
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Engage with clients, business users, internal teams, vendors, and technical stakeholders to understand business needs, challenges, and project objectives.
Facilitate requirement gathering sessions, workshops, walkthroughs, and clarification discussions to ensure alignment between business and technical teams.
Manage stakeholder expectations by communicating requirements, assumptions, risks, dependencies, and changes clearly throughout the project lifecycle.
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