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300+ Contact Center Jobs - August 2026 - Urgent Hiring
Showing 308 jobs results for
"contact center"
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Manage Alert
Undisclosed
Singapore
- Attend to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
- Empathize with customers, and offer clear and relevant advice
- Provide policy recommendations and refer customers to client advisers for more comprehensive explanations ...
Posted
14 days ago
AGAPE CP HOLDINGS PTE. LTD.
SGD2,600 - SGD3,300 Per Month
Geylang
- Lead, motivate, and coach a team of contact centre agents to achieve key performance indicators (KPIs) and quality standards.
- Manage and resolve escalated customer complaints and feedback, performing service recovery when necessary.
- Conduct regular one-on-one meetings and team huddles, providing constructive feedback and performance evaluations. ...
Posted
3 days ago
Undisclosed
- Manage and administer contracts across the project lifecycle, ensuring compliance with agreed terms and conditions
- Oversee contract documentation, including subcontracts, amendments, and change orders
- Ensure adherence to contract frameworks (e.g., FIDIC, NEC, or bespoke client contracts) ...
Posted
7 days ago
Undisclosed
Singapore
- To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
- To ensure accuracy and compliance for all customers' requests
- To successfully cross-sell the Bank's products and services ...
Posted
3 days ago
Undisclosed
Singapore
- Lead the design and execution of OCBC’s contact centre transformation strategy, evolving it into a regional engagement hub.
- Champion AI, automation, and omnichannel models to drive efficiency and differentiated experience.
- Establish clear service standards and KPIs to measure and elevate customer outcomes. ...
Posted
8 days ago
SGD4,000 - SGD4,000 Per Month
Singapore
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces ...
Posted
a day ago
National University Health System
Undisclosed
Singapore
- Act as domain expert for the digital system, developing strategies and roadmap to meet business goals and support department’s key initiatives towards Technology Refresh and Cloud Migration.
- Manage annual workplans and budgets, ensuring alignment with FY30 strategic outcomes, priorities, and timelines.
- Manage the product roadmap and backlogs, working closely with vendors and IT partners to ensure timely and successful delivery of digital solutions. ...
Posted
3 days ago
SGD3,200 - SGD3,200 Per Month
Singapore
- Attend to outbound calls/emails/cases on policy enquiries/requests from customers and advisors
- Provide assistance to customers on the use of the Company’s portals and mobile app
- Handle customers’ enquiries, complaints and feedback across all business channels ...
Posted
8 days ago
Undisclosed
Singapore
- As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
- Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
- We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. ...
Posted
7 days ago
Undisclosed
- Handles customer enquiries and complaints regarding all activities in insurance policy operation process such as Underwriting, Policy Owner Service, and Claims (PA approval, case assessment, appointment booking).
- Deliver world-class customer service, while responding to customer’s inquiries and concerns via calls, email or live chat for the Hong Kong market.
- Reports problems, potential crisis and complaint to supervisor for service improvement. ...
Posted
7 days ago
PERSOLKELLY Malaysia
Undisclosed
Singapore
- Managing Contact Centre Digital Transformation Projects and ensuring business and customer objectives are met
- Establish a team to manage Agentic Agents (Voice & Chat) and ensuring Agentic Agents meet the required operating metrics
- Support the implementation of omni-channel platforms (voice, chat, email, social, messaging apps) and self-service-focused customer journey for contact centre across the Region ...
Posted
8 days ago
Undisclosed
Singapore
- Managing Contact Centre Digital Transformation Projects and ensuring business and customer objectives are met
- Establish a team to manage Agentic Agents (Voice & Chat) and ensuring Agentic Agents meet the required operating metrics
- Support the implementation of omni-channel platforms (voice, chat, email, social, messaging apps) and self-service-focused customer journey for contact centre across the Region ...
Posted
8 days ago
Undisclosed
KL City
- Handle customers/agents enquiries regarding policy matters in a clear, accurate and timely manner for all channels
- To deliver quality service to customers/agents and meet the minimum rating of the soft skill evaluation for all channels
- To meet the individual targets for Contact Centre and ensure that the service level are met. ...
Posted
9 days ago
SGD5,500 - SGD5,500 Per Month
Singapore
- Assist in administering contracts and agreements
- Track contractual deliverables, notices, and obligations
- Maintain accurate and well-organised contract documentation and registers ...
Posted
21 days ago
Undisclosed
- Project Manager – Data Centre
- Position Overview: Seeking an experienced Critical Facility/Data Centre Project Manager to manage complex mission-critical data center construction and fit-out projects. Must possess specialized knowledge of critical infrastructure/data center infrastructure, mechanical/electrical systems, and ability to deliver projects with stringent uptime requirements and technical specifications.
- Key Responsibilities: ...
Posted
3 days ago
Undisclosed
- Conduct feasibility studies and cost analysis for electrical projects.
- Collaborate with cross-functional teams to ensure project success.
- Perform regular maintenance and troubleshooting of electrical systems. ...
Posted
3 days ago
Undisclosed
- Conduct performance analysis and optimization of existing systems.
- Collaborate with cross-functional teams to ensure project success.
- Prepare technical documentation and reports. ...
Posted
3 days ago
Undisclosed
- Manage day-to-day operations of the data center.
- Ensure compliance with safety and environmental regulations.
- Coordinate maintenance and repair activities. ...
Posted
4 days ago
Undisclosed
KL City
- Monitor real-time contact center performance, including service level, queue status, call volumes, average speed of answer (ASA), abandonment rate, occupancy, and agent availability.
- Monitor agent adherence and conformance to published schedules, identifying variances and taking appropriate actions with Operations.
- Analyze intraday performance against forecasts and staffing plans, recommending staffing adjustments to meet operational targets. ...
Posted
18 days ago
SGD3,500 - SGD3,500 Per Month
Singapore
- To manage the overall availability and uptime of the Data Centres
- To manage the Data Centre physical access and control
- To manage the Data Centre space, power and IT inventories ...
Posted
21 days ago
MYR1,750 - MYR2,200 Per Month
- Report to workstation according to schedule (15 minutes early) with high standards of personal appearance and hygiene with clean and pressed clothing and name tag. Maintain a high standard of hygiene and sanitation throughout all service areas.
- Obtains client information, engages in active listening with callers, confirms or clarifies information, and diffuses angry customers, as needed.
- Understanding and striving to meet or exceed Contact Centre metrics while providing excellent consistent customer service. ...
Posted
25 days ago
Undisclosed
Singapore
- Customer Service Hall manned by receptionists and Customer Service Executives (CSEs) who serve all walk-in customers and advisors
- Inbound Call Centre manned by a team of CSEs and Team Leaders who answer calls from specific lines routed through AmazonConnect and Salesforce
- Outsourced contact centre handles enquiries on portals and apps accessed by customers and advisors and Singlife accounts ...
Posted
22 days ago
SGD2,000 - SGD2,000 Per Month
Singapore
- Career development with a global market leader internationally.
- Comprehensive learning and development programs.
- Inclusive workplace culture. ...
Posted
23 days ago
SGD3,200 - SGD3,200 Per Month
Singapore
- Attend to outbound calls/emails/cases on policy enquiries/requests from customers and advisors
- Provide assistance to customers on the use of the Company’s portals and mobile app
- Handle customers’ enquiries, complaints and feedback across all business channels ...
Posted
18 days ago
Undisclosed
- Analyze and predict resources needed to reach objectives and manage resources in an effective and efficient manner.
- Measure project performance to identify areas for improvement.
- Analyze and understand project scope and objectives ...
Posted
3 days ago
Undisclosed
- Review and get familiarized with all related project design & contract documentation, contractor submissions, procurement documents and tender packages, shop drawings, RFIs, etc. for new build and/or fit out of Data Centre infrastructure and construction projects
- Organize and attend all relevant project review meetings, site meetings, design meetings and other project relevant discussions.
- Provide regular reports to the Client, including photos and comments on the site QA/QC process. ...
Posted
3 days ago
Undisclosed
- Manage and maintain project documentation, including contracts, reports, and correspondence.
- Ensure all documents are properly filed and archived in accordance with company policies.
- Coordinate with project teams to gather and verify documentation requirements. ...
Posted
2 days ago
Undisclosed
Tampines
- Process bookings and provide accurate information on DHL products, services, shipment status, transit times, customs requirements, and pricing.
- Deliver professional and empathetic service to address customer enquiries and resolve issues effectively.
- Take ownership of customer concerns and coordinate with internal stakeholders to ensure timely resolution. ...
Posted
24 days ago
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