Conduct training sessions on courier service operations, including delivery processes, and safety protocols. Provide in-depth training on standard operating procedures (SOPs) and ensure compliance with industry regulations.
Develop and deliver product knowledge training programs for couriers, focusing on features, specifications, and usage guidelines. Stay updated on new products and services to incorporate relevant information into training programs.
As a KAM, you will be responsible for leading and managing a team of key account representatives to achieve sales targets and drive revenue growth. You will develop and implement sales strategies, coach and mentor team members, and collaborate with other departments to ensure alignment with company goals and objectives.
Develop and implement strategic sales plans to achieve company targets and objectives.
Analyze market trends and customer needs to identify new business opportunities and target markets.
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-Data monitoring. -Responsible in compiling and preparing daily, weekly, monthly reports. -Develop quality control standards and company processes, setting up SOP and KPI to track and measure improvement in operations.
-Perform checking to identify operational issues and continuously find ways to streamline operations and take corrective actions. -Recommend improvement measures to the operation process to ensure quality control standards are met. -Participate in the implementation of various quality improvement plan.
-Providing training to the regional quality control team. -Any ad-hoc task which is required by the management. [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-j-t-express-malaysia-sdn-bhd-job-courier-service-operations-quality-control-officer-fresh-graduates-are-welcomed] -Candidate must possess at least a Bachelor's Degree/ Post Graduate Diploma in any field.
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Main Responsibilities
-Report to the Restaurant Manager or management staff appointed by the Company.
-Play a vital role in providing excellent dining experiences to our guests.
-Responsible for delivering exceptional service, taking orders, serving food and beverages, and ensuring guest satisfaction.
-Anticipate guest needs, responding promptly and courteously to requests or issues.
-Serve food and beverages to guests, ensuring accuracy and timeliness.
-Assist in cleaning and resetting tables for the next guest.
-Uphold high standards of professionalism and customer service at all times.
-Adhere to the company's standard operating procedures
-Any other appropriate duties and responsibilities as assigned
Requirements
-The ideal candidate should possess strong communication skills, attention to detail
-Ability to work flexible schedules, including evenings, weekends, and holidays.
-Physical stamina to stand and walk for extended periods and lift and carry trays or equipment as needed.
-Strict sense of hygiene and safety standards
-Basic language skills
We are looking for a competent **Food Runner / Expeditor **to help keep a smooth workflow between the FOH and the BOH. You will work in a fast-paced environment, and must have excellent communication skills.
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