• Assist sales & business development team in preparing quotations, proposals & presentation materials• Handle customer inquiries from WhatsApp, email, website & social media platforms• Follow up with customers regarding project progress, appointments & documentation• Support daily administrative coordination between clients, sales & internal teams• Update CRM system, sales records, customer database & progress tracking• Assist in arranging meetings, preparing meeting notes (MoM) & follow-up tasks• Support customer onboarding, account setup & basic system guidance• Coordinate with design, marketing & development teams for project updates• Assist in preparing reports, documentation & internal operational records• Learn customer service communication, client handling & business workflow processes• Support social media inquiry management & customer engagement activities• Perform other coordination & administrative support tasks assigned by the management team
Respond to customer inquiries via email, phone, and live chat in a timely and professional manner, addressing product questions, order status, and general support needs.
Investigate and resolve customer complaints and issues effectively, demonstrating strong problem-solving skills to ensure customer satisfaction and retention.
Process customer orders, returns, and exchanges accurately, maintaining detailed records and coordinating with relevant departments to ensure smooth operations.
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• Assist sales & business development team in preparing quotations, proposals & presentation materials• Handle customer inquiries from WhatsApp, email, website & social media platforms• Follow up with customers regarding project progress, appointments & documentation• Support daily administrative coordination between clients, sales & internal teams• Update CRM system, sales records, customer database & progress tracking• Assist in arranging meetings, preparing meeting notes (MoM) & follow-up tasks• Support customer onboarding, account setup & basic system guidance• Coordinate with design, marketing & development teams for project updates• Assist in preparing reports, documentation & internal operational records• Learn customer service communication, client handling & business workflow processes• Support social media inquiry management & customer engagement activities• Perform other coordination & administrative support tasks assigned by the management team
• Assist sales & business development team in preparing quotations, proposals & presentation materials• Handle customer inquiries from WhatsApp, email, website & social media platforms• Follow up with customers regarding project progress, appointments & documentation• Support daily administrative coordination between clients, sales & internal teams• Update CRM system, sales records, customer database & progress tracking• Assist in arranging meetings, preparing meeting notes (MoM) & follow-up tasks• Support customer onboarding, account setup & basic system guidance• Coordinate with design, marketing & development teams for project updates• Assist in preparing reports, documentation & internal operational records• Learn customer service communication, client handling & business workflow processes• Support social media inquiry management & customer engagement activities• Perform other coordination & administrative support tasks assigned by the management team
• Assist sales & business development team in preparing quotations, proposals & presentation materials• Handle customer inquiries from WhatsApp, email, website & social media platforms• Follow up with customers regarding project progress, appointments & documentation• Support daily administrative coordination between clients, sales & internal teams• Update CRM system, sales records, customer database & progress tracking• Assist in arranging meetings, preparing meeting notes (MoM) & follow-up tasks• Support customer onboarding, account setup & basic system guidance• Coordinate with design, marketing & development teams for project updates• Assist in preparing reports, documentation & internal operational records• Learn customer service communication, client handling & business workflow processes• Support social media inquiry management & customer engagement activities• Perform other coordination & administrative support tasks assigned by the management team