Part Time Part-Time Ecommerce Customer Service Executive Jobs, Salary up to MYR 3,800 in Yi Jia International Selangor - Maukerja

Handle customer inquiries via email, phone, and live chat, providing timely and accurate responses to resolve issues related to orders, products, and services.

Process customer orders, returns, and exchanges efficiently, ensuring all transactions are accurately recorded in the system.

Troubleshoot and resolve customer complaints, escalating complex issues to the appropriate departments when necessary, while maintaining a high level of customer satisfaction.

Maintain a comprehensive knowledge of the company's products, services, and policies to effectively assist customers and provide recommendations.

Collaborate with other departments, such as logistics and marketing, to ensure a seamless customer experience and identify areas for improvement.

Document all customer interactions and resolutions in the CRM system, contributing to a knowledge base for future reference.

Proactively identify opportunities to enhance the customer journey and provide feedback to management on customer trends and concerns.

Adhere to company service standards and performance metrics, consistently striving to exceed expectations in all customer interactions.

Assist with administrative tasks as needed, supporting the overall efficiency of the customer service team.

Participate in training sessions to stay updated on product knowledge, service protocols, and new customer service technologies.

Respond to customer inquiries via email, phone, and live chat in a timely and professional manner, addressing product questions, order status, and general support needs.

Investigate and resolve customer complaints and issues effectively, demonstrating strong problem-solving skills to ensure customer satisfaction and retention.

Process customer orders, returns, and exchanges accurately, maintaining detailed records and coordinating with relevant departments to ensure smooth operations.

Provide product information and recommendations to customers, leveraging product knowledge to assist them in making informed purchasing decisions.

Maintain a high level of product knowledge and company policies to accurately answer customer questions and provide appropriate solutions.

Collaborate with the sales and marketing teams to gather customer feedback and identify areas for service improvement.

Document all customer interactions and transactions in the CRM system, ensuring data accuracy and completeness for reporting and analysis.

Assist in the development and updating of customer service scripts, FAQs, and knowledge base articles to enhance self-service options.

Identify and escalate complex issues to senior management or specialized teams when necessary, ensuring a clear escalation path.

Contribute to a positive team environment by sharing insights and best practices with colleagues.