Customer Service Officer
MYR2,500 - MYR2,600 Per Month
Cheras, Selangor
- Address customer inquiries, complaints, and issues promptly and effectively to ensure customer satisfaction.
- Maintain up-to-date knowledge of company products or services to accurately address customer queries.
- Provide assistance and support to customers via various channels such as phone, email, chat, or social media.
Posted
17 hours ago
Customer Service Representative
MYR2,000 - MYR3,000 Per Month
Johor Bahru, Johor
- Respond promptly and courteously to customer inquiries, providing accurate product information, resolving issues, and addressing any concerns via social media platforms such as Facebook, Instagram, and WhatsApp.
- Monitor and maintain communication channels on social media platforms, ensuring all customer messages and comments are acknowledged and addressed in a timely manner.
- Assist customers in scheduling appointments, including coordinating product trials, arranging consultation and facilitating after-sales services. ...
Posted
17 hours ago
Customer Service Manager (Mandarin)
MYR5,000 - MYR7,500 Per Month
Iskandar Puteri, Johor
- Manage daily operation of the Customer Service Dept to fulfill customers' requirements.
- Works on strategy and measures to promote and increase company sales.
- Solve issues to make sure the smooth and efficient delivery of goods and services to customers. ...
Posted
16 hours ago
MYR3,500 - MYR5,000 Per Month
Brickfields, WP Kuala Lumpur
- Utilize WhatsApp and other channels to gather contact information of lost users and add them back to the platform
- Initiate and maintain contact with users through various means, such as voice communication, daily chat, and game interaction, to enhance user activity and loyalty
- Daily maintenance and tracking of user interactions, guiding users to actively engage and consume on the platform, and collecting feedback on user needs ...
Posted
17 hours ago
MYR1,800 - MYR2,500 Per Month
Klang, Selangor
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Identify and assess customers' needs to achieve satisfaction hence to generate sales lead
- Build sustainable relationships of trust through open and interactive communication. Provide accurate, valid, and complete information to customer ...
Posted
14 hours ago
Customer Service Leader ( Mandarin Speaker )
MYR4,500 - MYR5,000 Per Month
Shah Alam, Selangor
- Inspire and motivate team members to achieve performance goals and deliver outstanding customer service. Provide guidance, coaching, and support to team members to help them succeed in their roles.
- Monitor the daily activities of the customer service team, including inbound and outbound calls, emails, and live chat interactions. Ensure that team members adhere to established procedures and standards for quality and efficiency.
- Serve as a point of contact for handling escalated customer inquiries or complaints. Address complex issues with professionalism and empathy, finding satisfactory resolutions while upholding company policies. ...
Posted
16 hours ago
[Travel Industry] Mandarin Customer Service Executive
MYR3,500 - MYR4,500 Per Month
Shah Alam, Selangor
- Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation.
- To exceed customers' expectations in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA. ...
Fresh Graduates
Posted
17 hours ago
Customer Service (It Support)
MYR3,500 - MYR4,500 Per Month
KL City, Kuala Lumpur
- Serves as a liaison between the customer and various departments
- Actively engage with customers by attending efficiently to their inquiries and concerns via Live chat and Email
- Resolve customer complaints effectively through careful analysis of situations and determination of the required resources ...
Posted
16 hours ago
Call Center Customer Service Representative (Mandarin Speaker)
MYR2,600 - MYR2,800 Per Month
Petaling Jaya, Selangor
- Respond promptly to inquiries from retail travel agents regarding our comprehensive range of travel products.
- Verify bookings and generate invoices efficiently.
- Organize and maintain documents through sorting and filing procedures. ...
Fresh Graduates
Posted
10 hours ago
Customer Service & Website Operation Support
MYR5,000 - MYR5,500 Per Month
Cyberjaya, Selangor
- Attend to enquiries from existing and potential customers.
- Report to the management on any unresolved issue encountered by customers.
- Liaise with web developer on any glitch or update or development on the website or backend system.
Fresh Graduates
Posted
16 hours ago
Customer Service Call Center (Training Provided)
MYR1,900 - MYR2,800 Per Month
Iskandar Puteri, Johor
- Manage all inbound communication channels including calls, live chats, and emails regarding customer inquiries, complaints, feedback, and other product-related issues.
- Exceed customer expectations by delivering exceptional service and providing accurate information.
Posted
16 hours ago
Customer Service Consultant (Johor)
MYR2,500 - MYR5,000 Per Month
Johor Bahru, Johor
- Customer Support: Provide consultation and support for clients regarding cryptocurrency and blockchain projects through various channels such as phone, email, and online chat. Resolve customer issues, enhance customer satisfaction, and handle complaints with appropriate documentation.
- Customer Relationship Maintenance: Establish and maintain customer relationships, understand their needs, collect feedback, and promptly communicate customer requirements and suggestions to relevant departments. Basic community building work. Conduct periodic user follow-ups and handle user operation audits.
- Knowledge Base Maintenance and Learning: Maintain and update the customer service knowledge base to ensure team members can access the latest information and support. Actively learn about the knowledge and trends in the cryptocurrency and blockchain industry to enhance professional expertise. ...
Posted
13 hours ago
Export Customer Service Manager
MYR6,000 - MYR8,000 Per Month
Pelabuhan Klang, Selangor
- Responsible for day- to- day smooth running of LCL operational activities
- Manage shipments tendered to the company in a timely manner to achieve profitability.
- Establish and manage relationship and rapport with all carriers, forwarders, transporters, warehouse operators etc. ...
Posted
13 hours ago
Job searches related to “Customer Service”