Customer service

Product Knowledge

Phone Skills ...

Minimum 3 years of relevant working experience

Safran Helicopter Engines is the world’s leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market. Operating worldwide, it employs 5,900 people and has more than 2,500 customers in 155 countries, and 21,000 engines in service.

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities ...

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities ...

Job Highlights

Basic + Commission !

Great Medical Benefits and Staff Purchase ...

Job Description:

We are on an exciting track of change and looking for an individual to join us in our journey. You should have an excellent communication skills, work independently and have the initiative to solve problems on a daily basis. 

We're looking for someone with experience in high-end retail or food and beverage, seeking an office job with regular hours, away from the long shifts typical in retail and F&B. ...

Roles & Responsibilities

Position Summary :

This role is responsible for overall customer service function in Asia. ...

Join our team as a Customer Service Manager and be at the forefront of delivering exceptional service and support to our valued customers. This role offers the chance to showcase your communication skills, problem-solving abilities, and dedication to customer satisfaction.

Key Responsibilities : '¹ Act as the primary point of contact for existing customer inquiries, feedback, and concerns. '¹Respond promptly to customer inquiries via phone, email, or in-person meetings (site visit) '¹Maintenance Contract renewal / upgrade '¹ Software license renewal '¹ Upselling for existing customers '¹ CRM case tracking '¹ Managing existing customers' support case status '¹ Build and maintain positive relationships with customers through proactive communication and assistance. Routine sites visit. '¹Handle customer requests efficiently and effectively, ensuring prompt resolution and follow- up. '¹ Assist in developing and implementing customer service policies and procedures. '¹Collaborate with internal teams to address customer needs and provide comprehensive solutions. '¹Assist in developing strategies to enhance the overall customer experience and satisfaction. '¹ Keep detailed records of customer interactions and transactions for future reference.

Requirements: ✅ At least 3 years and above of work experience ✅ Bachelor's degree in business administration, marketing, or a related field preferred. ✅Excellent communication skills, both verbal and written. ✅Strong interpersonal skills with a customer-centric approach. ✅Ability to multitask and prioritize tasks in a fast-paced environment. ✅Problem-solving skills with a proactive attitude towards challenges. ✅Proficiency in using customer relationship management (CRM) software is a plus. ...

Join our team as a Customer Service Manager and be at the forefront of delivering exceptional service and support to our valued customers. This role offers the chance to showcase your communication skills, problem-solving abilities, and dedication to customer satisfaction.

Key Responsibilities

: ...

Roles & Responsibilities

Join our team as a Customer Service Manager and be at the forefront of delivering exceptional service and support to our valued customers. This role offers the chance to showcase your communication skills, problem-solving abilities, and dedication to customer satisfaction.

Key Responsibilities ...

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities ...

Job title: Customer Service Manager Location: 1 Selegie Road Singapore 188306 Working hours: 6pm to 3am Salary: $5000 - $8000 Preference: Full-time job

HIGHLIGHTS:

Attractive BONUS + Extra Incentives ...

Our client is a SaaS-based B2B fintech enterprise, empowering Financial Institutions globally to make informed, real-time decisions. They specialize in dynamic credit decisioning, sophisticated analytics, seamless onboarding automation, rigorous due diligence, and comprehensive monitoring solutions.

Role:

Insurtech Customer Service Manager ...

A Customer Service Manager provides excellent customer service and promotes this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

Improve customer service experience, create engaged customers and facilitate organic growth. ...

About:

Okratin is a part of the Deel Solutions offering, specialised in global consulting services. Our experts help our customers execute on global projects and are experienced in various domains, including software development, product management, data science, finance, marketing, business development and more.

Deliverables: ...

Description

• Co-design our customer support processes and tooling with our COO to make your life easier and our customers happier

• Diagnose and solve technical and non-technical user problems, creating "wow" moments for our customers ...

About:

Okratin is a part of the Deel Solutions offering, specialised in global consulting services. Our experts help our customers execute on global projects and are experienced in various domains, including software development, product management, data science, finance, marketing, business development and more.

Deliverables: ...

Roles & Responsibilities

About:

Okratin is a part of the Deel Solutions offering, specialised in global consulting services. Our experts help our customers execute on global projects and are experienced in various domains, including software development, product management, data science, finance, marketing, business development and more. ...

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities ...

ROLES & RESPONSIBILITIES: Ensuring contractual adherence to our CSPs Reporting / Identifying Risks & Opportunities / Taking appropriate action / Driving continuous improvement / Communications & Updates Using telemetry data to monitor and improve usage in your portfolio Establishing yourself as a trusted advisor by creating, nurturing, and maintaining solid relationships with key customer and stakeholders o Engagement model across all customers - aligned with Sales, Support & PS Responsible for successful adoption of solutions by our customers; leading to retention, renewal, expansion, satisfaction, advocacy, and reference ability, Churn management Renewals, upsell and cross sell. Influence and drive internal departments to deliver exceptional customer experiences. Service Improvement Plans Generic Issues Process – Product/Support/Billing (within and cross Division) NPS in collaboration with internal teams Customer advocacy including trust pilot reviews, testimonials, and reaching out to customers to provide case studies. Generation of upsells and expansion revenue through a combination of customer insights, industry, and product knowledge. CSM Self Gen Opps Advising customers on best practice, product roadmap and proactively monitoring and driving adoption of their software, features and functionality, Webinars Facilitation of Product/Support workshops Creating and maintaining digital resources Conducting periodic reviews discussing trends, sentiment and success factors as well as identifying opportunities for product and service expansion REQUIREMENTS Bachelor's degree in any stream Minimum 3-5 years’ experience in a customer facing role. Ability to analyse and move quickly to resolve customer challenges, engaging all of the appropriate resources and influencing appropriately to achieve goals. The expertise to deal with multiple conflicting priorities under pressure. Understanding our business, that of our customers business and industry & market trends Strong commercial acumen and negotiation skills The ability to translate & articulate how specific product features will assist and deliver customer success outcomes. The ability to champion and drive internal improvement within key supporting business units. Analysing & understanding product usage data by customer or cohort/segment of customer Confidence to professionally deliver presentations to internal/external audiences both face-to-face and via webinars. Ability to articulate challenging messages and being able to effectively navigate and mediate conflict. The ability to build rapport with multiple customer stakeholders (including C-Suite) ensuring strategic and operational alignment. Experience in CSM role in similar market would be advantageous.

• Co-design our customer support processes and tooling with our COO to make your life easier and our customers happier • Diagnose and solve technical and non-technical user problems, creating "wow" moments for our customers • Ensure clear documentation of customer interactions and consistently improve our Knowledgebase • Train new colleagues and, after a few months, build your team • Share your feedback with your colleagues from the product team to improve our platform • May support EDI/API interface-mappings

Team Leadership:

Lead and manage a team of air freight customer service representatives.

Provide guidance, coaching, and support to team members to foster their professional growth. ...

Roles & Responsibilities

>> Job title: Customer Service Manager

>> Location: 1 Selegie Road Singapore 188306 ...

Location:

Singapore

Salary: ...

Roles & Responsibilities

A Customer Service Manager provides excellent customer service and promotes this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities ...

The Opportunity:

Adecco is in an exclusive partnership with a prominent global leader in the freight forwarding industry to hire talented individuals. We are currently looking for a

Customer Service Manager ...

Roles & Responsibilities

Plan sufficient Stock according to customer forecast.

Arrange timely customer deliveries based on stipulated delivery schedule. ...