Cantonese

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Customer Support: Provide consultation and support for clients regarding cryptocurrency and blockchain projects through various channels such as phone, email, and online chat. Resolve customer issues, enhance customer satisfaction, and handle complaints with appropriate documentation.

Customer Relationship Maintenance: Establish and maintain customer relationships, understand their needs, collect feedback, and promptly communicate customer requirements and suggestions to relevant departments. Basic community building work. Conduct periodic user follow-ups and handle user operation audits.

Knowledge Base Maintenance and Learning: Maintain and update the customer service knowledge base to ensure team members can access the latest information and support. Actively learn about the knowledge and trends in the cryptocurrency and blockchain industry to enhance professional expertise. ...

Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company's products.

To exceed customers expectation in terms of customer service & accurate information.

Work in a team to achieve the required KPI elements and SLA.

Customer service

Problem Solving

Analyzing Information

Communication Skill

Product Knowledge

Upselling ...

Ensure overall customer satisfaction with aftersales service.

Ability to effectively communicate with customers regarding services recommended and performed.

Prepares service estimates, sells routine maintenance / repair services, and conducts follow-ups regarding unsold services and customer inquiries. ...

Identify and engage potential clients interested in corporate training solutions.

Build and maintain relationships with key decision-makers within client organizations.

Conduct thorough needs assessments to understand the training requirements of clients. ...