-Handling incoming calls and messages
-Provide exceptional customer service and support to clients , including responding to inquiries and resolving problems.
-Maintain existing customer base.
-Taking & processing orders and transportation / delivery arrangements.
-Develop and maintain a filing system.
-Completion of tasks assigned by superiors.
-Undertake any ad-hoc tasks that assigned by management.
-Flexible and able to work effectively and independently with minimum supervision.
-Fast learner and able to adapt quickly to constant changes in operational processes.
-Maintaining a positive, empathetic and professional attitude toward customers at all times.
As a Business Development Assistant, you will be the first point of contact for our customers, assisting them with inquiries, processing order, resolving issues, and providing support to ensure their satisfaction. You will play a crucial role in maintaining positive relationships with our client and contributing to the overall success of our business.
1. Quickly and politely manage customer inquiries, orders, returns or any other issue via phone, email, and chat.
2. Coordinate outbound shipments according to customer orders and delivery schedules.
3. Perform regular inventory counts and reconcile discrepancies.
4. Collaborate with internal teams to drive success.
The Customer Services Assistant provides assistance to customers at check-in counters. He/she ensures that passengers’ details match the information on travel documents and handles customer issues regarding flight operations and automated check-in systems. To maintain a safe working environment, he/she complies with all safety and/or security standards and reports safety and/or security breaches to officers and supervisors.
The Customer Services Assistant demonstrates professional behaviour when responding to passenger complaints and acts as a service ambassador for the organisation. He/She works in shifts to accommodate round-the-clock flight arrivals and departures. He/She is physically strong to assist passengers with lifting of their baggage. Furthermore, he/she is service-oriented, possesses good communication skills as well as handles passengers with special needs in an appropriate manner.
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. Another day at the office. Time to go home. Remember how proud you were when you landed that great job in that illustrious organization. And now? Well, your work's ok, your colleagues are pretty nice and the office parties get pleasantly out of hands at times. Of course you're keeping your eyes open. You're still very ambitious. You have untapped talent and energy waiting to soar. You want a change. You want new challenges. A new organization. So if you fit the description below, then don’t miss this chance of a lifetime and open your doors to a rewarding career with us.
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com
Activities may include:
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Posted
8 days ago
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