Provide first level support to all phone/ email enquiries whilest meeting service level and SOP standard.
Identify Customer’s needs, clarify enquiries/ complaints and resolve them in a prompt and professional manner.
Coordinate with Internal Departments and escalate the unresolved issues to the second level support tem and esure all cases are followed through to closure.
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Greet and assist customers in a friendly and professional manner, providing exceptional customer service to enhance their shopping experience.
Actively engage with customers to understand their needs and recommend suitable products, effectively utilizing product knowledge to drive sales.
Process customer transactions accurately and efficiently using the point-of-sale (POS) system, handling cash, credit card, and other payment methods.
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