Serve as the primary point of contact for customer inquiries via phone, email, and chat, providing timely and accurate information about products and services.
Effectively troubleshoot and resolve customer issues, demonstrating strong problem-solving skills and a patient, empathetic approach.
Proactively identify opportunities to enhance the customer experience and escalate complex issues to the appropriate departments when necessary.
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To prepare letters to remind borrowers for the submission of financial documents and other relevant information three (3) months prior to the borrowers’ respective review due dates and all other event driven credit requests;
To obtain regular updates from respective ARM(s) for a progress report on all periodic review due dates and the expected credit paper submission timeline of all borrowers;
To obtain regular updates from respective ARM(s) for a progress report on matters in relation to financial spreading requests and updating of borrower’s credit scoring with Credit Support Unit [“CSU”] team to ensure a systematic tracking on turnaround completion time between CSU and the respective ARM(s).
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Pre-Submission of Credit Reviews and/or Applications
To prepare letters to remind borrowers for the submission of financial documents and other relevant information three (3) months prior to the borrowers’ respective review due dates and all other event driven credit requests;
...
To prepare letters to remind borrowers for the submission of financial documents and other relevant information three (3) months prior to the borrowers’ respective review due dates and all other event driven credit requests;
To obtain regular updates from respective ARM(s) for a progress report on all periodic review due dates and the expected credit paper submission timeline of all borrowers;
To obtain regular updates from respective ARM(s) for a progress report on matters in relation to financial spreading requests and updating of borrower’s credit scoring with Credit Support Unit [“CSU”] team to ensure a systematic tracking on turnaround completion time between CSU and the respective ARM(s).
...