Drive Product Registration, re-registration, change notification and related license applications & maintenance.
Drive product lifecycle management activities (labeling changes, new regulations assessment and preparation, CPDS, promotional material reviews)
Manage administrative and coordination activities e.g., project & metric management, archival of licenses/ permit, invoice & payment tracking and follow up, operational support etc.
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Monitor and work with the supplier to guarantee, PO acknowledgement, control Past Due POs and on-time delivery for orders in scope.
On demand teams manage changes or expediting needed based on ESM tickets received.
Escalate to relevant stakeholders the suppliers not compliant with process and follow up if the necessary actions are taken for orders in this scope to move them to the next Leg of the Supply process.
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Ensure compliance of the regional/country complaint handling process for all Alcon products, including intake, follow up and triage for reports of quality/technical complaints and Adverse Events incompliance with local and international regulations, guidelines and applicable directives.
Receive initial complaint from any source (ECPs, patients, internal Alcon personnel) and assure all information/ data is accurately captured at pint of contact
Maintain an understanding of information or date required to be collected of technical and AE complaints to assure compliance with regulations and directives
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Lead end-to-end programme and service delivery, ensuring projects are delivered on time, within scope, budget, and quality expectations.
Act as the primary point of contact for client stakeholders, managing relationships, expectations, risks, issues, and escalations.
Partner with account teams, architects, technical leads, and delivery teams to develop and implement innovative solutions that address client business needs.
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Lead end-to-end programme and service delivery, ensuring projects are delivered on time, within scope, budget, and quality expectations.
Act as the primary point of contact for client stakeholders, managing relationships, expectations, risks, issues, and escalations.
Partner with account teams, architects, technical leads, and delivery teams to develop and implement innovative solutions that address client business needs.
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Accurately process and enter orders, including those requiring special handling or cases where order entry by external vendors is not feasible. This includes digital order entry utilizing OCR technology.
Manage end‑to‑end order processing—order intake, validation, modification, fulfillment, and closure—across Sales, Returns, Samples, Demos, and Equipment orders.
Proactively manage backorder scenarios by coordinating timely and clear communications with customers and the sales team.
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Manage cost tracking and reporting across a range of markets including, briefing of data requests to local teams, checking data for accuracy, analysing results, and working with the local teams to capture all value.
Manage the monitoring and measuring of buying results and value generated for multi-market clients
Act as a first point of identification of any local trading issues which impact Value delivery, escalating and supporting the line manager where appropriate.
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Create, maintain, and update local material master records in SAP IRIS to support commercial business operations.
Perform ongoing maintenance and validation of local data attributes for global materials.
Review, analyze, and process material master creation, extension, activation, and change requests in accordance with established procedures and service level expectations.
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Resolve day-to-day tickets via Service Now and Workday transactions, ensuring timely updates and system accuracy.
Handle client requests with politeness and detailed responses.
Process HR lifecycle changes: employment verifications, personnel file administration, new hire processes, employee job and data changes, onboarding, referrals and other processes, while following global and local processes and compliance guidelines and maintaining confidentiality of employee data and compliance
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Accurately process and enter orders, including those requiring special handling or cases where order entry by external vendors is not feasible. This includes digital order entry utilizing OCR technology.
Manage end‑to‑end order processing—order intake, validation, modification, fulfillment, and closure—across Sales, Returns, Samples, Demos, and Equipment orders.
Proactively manage backorder scenarios by coordinating timely and clear communications with customers and the sales team.
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Execute setup and maintenance of new material master setup and change requests in Alcon ERP systems to support manufacturing and supply chain product launch activities. Requires heavy interaction and coordination across manufacturing and supply chain stakeholders.
Perform daily Material Master Maintenance operations consisting of both global and local manufacturing and supply chain extensions, including process improvements, business rules development, managing ticketing systems and generation of metrics. Ensure that the Alcon business rules defined in the GDM Data Dictionary are applied.
Work closely with other business teams like Supply Chain Planning, Finance, Quality, Regulatory Affairs and Manufacturing to address and resolve master data issues in a timely manner.
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Resolve day-to-day tickets via Service Now and Workday transactions, ensuring timely updates and system accuracy.
Handle client requests with politeness and detailed responses.
Process HR lifecycle changes: employment verifications, personnel file administration, new hire processes, employee job and data changes, onboarding, referrals and other processes, while following global and local processes and compliance guidelines and maintaining confidentiality of employee data and compliance
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