Collection of property maintenance fees/ miscellaneous payment, attend to owner's inquiries and resolve their problems/ complaints, report and follow up with contractors on rectification of defects.
Responsible for creating, updating and keeping of management files.
Coordinate with the Project Manager, contractors and maintenance team on property inspection/ maintenance/ issues.
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To ensure that guest service such as check-in and check-out are done courteously, promptly and efficiently.
Rules and regulations, grooming codes and code of conduct of employees as well as customer relations are adhered to at all times. Maintain intimate knowledge of departmental standards and procedures
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity.
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