Alor Star Mall, Aman Central, Amanjaya Mall, Lotus's Jitra, Lotus's Mergong, Lotus's Sg. Petani Selatan1. Promote and market GINTELL massage chairs and fitness products to walk-in, online, and offline customers.2. Deliver excellent customer service, ensuring every customer receives a professional, friendly, and engaging experience.3. Achieve and exceed showroom sales targets (weekly, monthly, and annually) through effective selling techniques and product knowledge.4. Conduct product demonstrations to highlight features and benefits to customers.5. Build and maintain strong customer relationships, including follow-ups on enquiries, leads, and after-sales service.6. Manage daily showroom operations, including display arrangement, stock checking, and maintaining a clean & presentable showroom environment.7. Participate in roadshows, events, and promotional campaigns to increase brand awareness and capture new leads.8. Work closely with the team and management to ensure smooth sales operations and consistent brand standards
Retail sales and customer service
Strong communication and interpersonal skills
Sales negotiation and closing techniques
Product demonstration and presentation skills
Ability to build rapport and trust with customers
Target-driven and sales-oriented mindset
Upselling and cross-selling abilities
Customer needs analysis and solution selling
Basic cash handling and POS system knowledge
Inventory management and stock replenishment
Complaint handling and problem-solving skills
Time management and multitasking
Teamwork and collaboration
Adaptability and willingness to learn new products
Basic computer literacy (Microsoft Office/POS systems)
This is a physically demanding job that involves carrying goods, arranging stock, and assisting with daily warehouse or shop operations. If you are not afraid of hard work, willing to learn, and have a good working attitude, we welcome you to join our team.
Welcome to walk-in interview, Join us and grow together with our team!
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Good Client Relationship Manager: Manages escalations, communicates clearly, sets expectations, and resolves issues professionally to maintain customer trust.
Strong Operational Knowledge, Compliance & Accuracy Focus: Ensures accurate documentation, regulatory compliance, and adherence to import processes and SOPs.
Proactive Problem Solver: Anticipates risks and resolves issues quickly to maintain smooth operations.
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Deliver high quality and consistent service to ensure customer satisfaction via phone, e-mail, or chat.
Typical workload consists in handling incoming contacts and following up on existing ones, for an average of 40 daily cases
Resolve queries and complaints by understanding the customer’s needs, identifying the cause, selecting, and explaining the best solution, escalating, correcting or adjusting as needed and following up to ensure full resolution.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
...
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
...