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Customer Care Manager Jobs in Selangor - September 2026 - Urgent Hiring
Showing 38 jobs results for
"customer care manager"
in Selangor
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Undisclosed
- Customer Partnership & Business growth:
- Act as the primary Q&FS partner for assigned Global/Regional customer accounts. Manage their expectations, ensure alignment with BC’s quality, food safety, regulatory and operational policies.
- Lead regular customer meetings on quality performance , reviewing performance metrics, trends, risks and opportunities, projects and collaboration . ...
Posted
11 days ago
Undisclosed
Malaysia
- Review and improvise Customer Service team processes and guidelines with other departments from time to time to achieve highest efficiency and effectiveness in accordance to the business requirement.
- To ensure Customer Service team members understand and adhere standard operation procedures including Do's and Dont's.
- Issuance of Show cause letter, counselling letter, verbal warning letter as and when required. ...
Posted
5 days ago
Undisclosed
- Act as the primary Q&FS partner for assigned Global/Regional customer accounts. Manage their expectations, ensure alignment with BC’s quality, food safety, regulatory and operational policies.
- Lead regular customer meetings on quality performance , reviewing performance metrics, trends, risks and opportunities, projects and collaboration .
- Drive growth by representing Q&FS during customer projects, innovation initiatives and technical discussions in close cooperation with Commercial, R&D, and regulatory teams. ...
Posted
14 days ago
Undisclosed
- Provide EMEA leadership to Customer Service Team Lead Supervisors responsible for Order-to-Cash activities across phone, email, and e-commerce. Serves as the main point of accountability for service performance, KPI and SLA targets, reporting, and continuous improvement.
- Work closely with customers and internal teams — including sales, operations, supply chain, and logistics—to ensure accurate, timely information flows and a seamless customer experience worldwide.
- Act as the senior escalation contact for complex customer issues, ensuring quick, compliant resolutions and consistent global policy execution. Coaches and mentors Team Leads globally to build leadership skills and reinforce Pall’s vision, culture, and performance standards. ...
Posted
12 days ago
Undisclosed
Malaysia
- Review and improvise Customer Service team processes and guidelines with other departments from time to time to achieve highest efficiency and effectiveness in accordance to the business requirement.
- To ensure Customer Service team members understand and adhere standard operation procedures including Do's and Dont's.
- Issuance of Show cause letter, counselling letter, verbal warning letter as and when required. ...
Posted
a month ago
Undisclosed
- Lead the end-to-end order management process from order receipt to successful delivery and invoicing.
- Ensure customer orders are processed accurately and within agreed service levels.
- Monitor order status and proactively manage potential service risks. ...
Posted
22 days ago
Undisclosed
Malaysia
- Customer Order Management
- Lead the end-to-end order management process from order receipt to successful delivery and invoicing.
- Ensure customer orders are processed accurately and within agreed service levels. ...
Posted
a month ago
Undisclosed
- Develop and implement customer service and customer experience strategies aligned with the organisation’s business objectives.
- Establish initiatives to improve customer satisfaction, loyalty, retention, and overall customer engagement.
- Lead and oversee customer service operations to ensure efficient, professional, and consistent service delivery. ...
Posted
a month ago
Undisclosed
- Ensure accurate, timely, and compliant execution of end‑to‑end Order‑to‑Cash (OTC) processes.
- Act as major interface for customer accounts, supporting business continuity, issue resolution, and long‑term customer relationships
- Deliver professional and consistent customer service to assigned customers and accounts. ...
Posted
5 days ago
Undisclosed
- Ensure accurate, timely, and compliant execution of end‑to‑end Order‑to‑Cash (OTC) processes.
- Act as major interface for customer accounts, supporting business continuity, issue resolution, and long‑term customer relationships
- Deliver professional and consistent customer service to assigned customers and accounts. ...
Posted
5 days ago
Undisclosed
- DKSH Group in Klang, Malaysia invites a seasoned Manager, Customer Care Operations to lead end-to-end customer service and order management within the Distribution Centre. You will drive service levels and cross‑functional coordination to ensure timely order execution.
- Key responsibilities include managing orders from receipt to invoicing, resolving issues, monitoring performance, and driving continuous improvement.
Posted
22 days ago
Undisclosed
- O2C & Credit Excellence: Drive order-to-cash efficiency while ensuring the rigorous implementation of credit and collection policies.
- Team Leadership: Inspire, coach, and develop your team of 12 professionals.
- Risk & Business Growth: Collaborate across all divisions and finance teams to balance credit risk with commercial opportunities. ...
Posted
17 hours ago
Undisclosed
- Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
- Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
- Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement ...
Posted
4 days ago
Undisclosed
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
- Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling; ...
Posted
5 days ago
Undisclosed
- Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
- Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
- Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement ...
Posted
5 days ago
Undisclosed
- Ensure internal control and compliance are not compromised.
- Champions service performance within the branch (queue management, complaint handling, SST uptime, customer experience)
- Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors ...
Posted
14 days ago
Undisclosed
Sunway City
- Represent HLB in relationship building with community
- If you are looking to excel and make a difference, take a closer look at us…
- We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Posted
19 days ago
Undisclosed
- Define the "Bloomthis Way" (The Playbook): Create and own the Service Culture Playbook. You will design the scripts, the tone of voice, and the "unboxing" of our service experience to ensure it feels premium, empathetic, and effortless.
- Coach & Elevate (Training): You are a teacher at heart. You will personally train the team on soft skills, high-level communication, and the "art of the save," ensuring every team member sounds like a brand ambassador, not a call center agent.
- Luxury Service Recovery: Manage high-stakes escalations with the poise of a 5-star hotel manager. You’ll have the autonomy to make "make-it-right" decisions that protect our brand reputation. ...
Posted
20 days ago
Undisclosed
- Drive strong business fundamentals in HVAC Service operations to maximize customer satisfaction and profit margin. This includes effective planning and deployment of resources, efficient administration of field operations, and active participation in quotes to drive growth.
- Champion service growth by deeply understanding customer needs, market dynamics, and industry trends, while executing strategies that deliver year-on-year revenue and margin growth across recurring and non-recurring revenue streams.
- Lead the Operational Cadence to consistently track progress and manage financial and operational targets for the Service business. Foster strong collaboration within the country Service Delivery team and cross functional stakeholders with aligned goals to analyze performance trends, proactively identify risks and opportunities, and drive strategic actions that maximize business outcomes. ...
Posted
12 days ago
Undisclosed
- Lead the end-to-end customer order processing cycle, ensuring timely, accurate, and compliant order fulfilment.
- Manage and coach the Customer Service team to deliver high service standards and achieve operational KPIs.
- Collaborate with Commercial, Planning, Warehouse, Logistics, Finance, and Manufacturing teams to ensure seamless order fulfilment. ...
Posted
12 days ago
Undisclosed
- Drive strong business fundamentals in HVAC Service operations to maximize customer satisfaction and profit margin. This includes effective planning and deployment of resources, efficient administration of field operations, and active participation in quotes to drive growth.
- Champion service growth by deeply understanding customer needs, market dynamics, and industry trends, while executing strategies that deliver year-on-year revenue and margin growth across recurring and non-recurring revenue streams.
- Lead the Operational Cadence to consistently track progress and manage financial and operational targets for the Service business. Foster strong collaboration within the country Service Delivery team and cross functional stakeholders with aligned goals to analyze performance trends, proactively identify risks and opportunities, and drive strategic actions that maximize business outcomes. ...
Posted
12 days ago
Undisclosed
Kota Damansara
- Minimum Degree in any discipline
- Minimum 8 years of working experience
- Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to all employees ...
Posted
22 days ago
Call Centre Senior Manager Position- RM5000 - 7500 Call Centre Senior Manager Position- RM5000 - 7500
Amici Ristorante Italiano SDN BHD
Undisclosed
- Manage local / CO teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes locally
- Develop a culture in line with International Operations Vision to make every customer touch point brilliant
- Align with Head, Customer Operations Region on the local aspects of the transformation plans of Customer Operations (CO) into intelligent service centers and to become a more customer centric organization and execute against those plans ...
Posted
15 days ago
Undisclosed
- Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
- Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
- Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement ...
Posted
25 days ago
Techno Businesses Services SDN BHD
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