The Senior Customer Relations Executive performs customer service duties, guide, train and manage staff, review and improve processes. Supervises the valet team.
Key accountabilities
Meet and greet VIP patients and provide necessary assistance
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If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.
We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.
With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.
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Job Summary / Purpose
Responsible to assist in the implementation of the Service Appointment system, Service Follow-Up, and Customer complaint Handling and enhancing good relationship with customers to ensure customer retention and satisfaction by providing the best possible service. Responsible to act as front-liner in dealing with the customer and to provide high level of customer service in response to all customers’ inquiries and need.
Key Responsibilities
1. Dedicated to meeting the expectation and requirement of the customers. To build trust, confidence, respect and goodwill with customers and to deal effectively with diversity.
2. To maintain regular customer contact with new and existing customer and arrange to the appointments for servicing, repair works, subject to customer’s convenience.
3. Responsible for after service follow -up , conducting survey of customers’ degree of satisfaction and informing customers on date for next scheduled maintenance and inspection service.
4. To assist in issuing job orders and to check on the progress of the repair works prior to releasing of the cars to the customers at the promised time.
5. To ensure that all inquiries receive prompt and informative response by using resource effectively efficiently. To resolve all issue proactively using your best judgement to ensure customer satisfaction.
6. To use diplomacy and tactfulness in handling complaints, even when handling unpleasant customers. To monitor process and progress of all complaints and to ensure that all complaints are resolved in the best interest of both customers and Company.
7. To provide supporting service to the Sales and Service Departments by communicating basic information on promotional campaigns to the customer to entice their active participation.
8. To co-ordinate with relevant personnel of the Sales and Service Departments on problem of status of complaints raised by customers.
9. To generate and prepare all standard reports for PESB. To ensure accuracy and prompt submission of the Reports to PESB.
10. To assist in answering incoming telephone calls.
11. To carry out any duties and job functions in which you may be instructed from time to time by the Company or person action on behalf of the Company.
12. To maintain housekeeping and up-keep of the work -place, according to standard set by PESB.
Job Summary / Purpose
Responsible to assist in the implementation of the Service Appointment system, Service Follow-Up, and Customer complaint Handling and enhancing good relationship with customers to ensure customer retention and satisfaction by providing the best possible service. Responsible to act as front-liner in dealing with the customer and to provide high level of customer service in response to all customers’ inquiries and need.
Key Responsibilities
1. Dedicated to meeting the expectation and requirement of the customers. To build trust, confidence, respect and goodwill with customers and to deal effectively with diversity.
2. To maintain regular customer contact with new and existing customer and arrange to the appointments for servicing , repair works, subject to customer’s convenience.
3. Responsible for after service follow -up , conducting survey of customers’ degree of satisfaction and informing customers on date for next scheduled maintenance and inspection service.
4. To assist in issuing job orders and to check on the progress of the repair works prior to releasing of the cars to the customers at the promised time.
5. To ensure that all inquiries receive prompt and informative response by using resource effectively efficiently. To resolve all issue proactively using your best judgement to ensure customer satisfaction.
6. to use diplomacy and tactfulness in handling complaints, even when handling unpleasant customers. To monitor process and progress of all complaints and to ensure that all complaints are resolved in the best interest of both customers and Company.
7. To provide supporting service to the Sales and Service Departments by communicating basic information on promotional campaigns to the customer to entice their active participation.
8. To co-ordinate with relevant personnel of the Sales and Service Departments on problem of status of complaints raised by customers.
9. To generate and prepare all standard reports for HMSB. To ensure accuracy and prompt submission of the Reports to HMSB.
10. To assist in answering incoming telephone calls.
11. To carry out any duties and job functions in which you may be instructed from time to time by the Company or person action on behalf of the Company.
12. To maintain housekeeping and up-keep of the work -place, according to standard set by HMSB.
Job Summary / Purpose
Responsible to assist in the implementation of the Service Appointment system, Service Follow-Up, and Customer complaint Handling and enhancing good relationship with customers to ensure customer retention and satisfaction by providing the best possible service. Responsible to act as front-liner in dealing with the customer and to provide high level of customer service in response to all customers’ inquiries and need.
Key Responsibilities
1. Dedicated to meeting the expectation and requirement of the customers. To build trust, confidence, respect and goodwill with customers and to deal effectively with diversity.
2. To maintain regular customer contact with new and existing customer and arrange to the appointments for servicing , repair works, subject to customer’s convenience.
3. Responsible for after service follow -up , conducting survey of customers’ degree of satisfaction and informing customers on date for next scheduled maintenance and inspection service.
4. To assist in issuing job orders and to check on the progress of the repair works prior to releasing of the cars to the customers at the promised time.
5. To ensure that all inquiries receive prompt and informative response by using resource effectively efficiently. To resolve all issue proactively using your best judgement to ensure customer satisfaction.
6. to use diplomacy and tactfulness in handling complaints, even when handling unpleasant customers. To monitor process and progress of all complaints and to ensure that all complaints are resolved in the best interest of both customers and Company.
7. To provide supporting service to the Sales and Service Departments by communicating basic information on promotional campaigns to the customer to entice their active participation.
8. To co-ordinate with relevant personnel of the Sales and Service Departments on problem of status of complaints raised by customers.
9. To generate and prepare all standard reports for HMSB. To ensure accuracy and prompt submission of the Reports to HMSB.
10. To assist in answering incoming telephone calls.
11. To carry out any duties and job functions in which you may be instructed from time to time by the Company or person action on behalf of the Company.
12. To maintain housekeeping and up-keep of the work -place, according to standard set by HMSB.
Respond to all customers enquires, feedbacks and complaints received through phone calls, web-inquiries, and write-in by working with the respective Head of Department.
Identify, initiate and co-ordinate corrective actions (internal and external) to eliminate and prevent the cause of defects/non-conformity in service quality system and procedure
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We are actively in pursuit of individuals who radiate self-assurance and have a strong commitment to delivering high-performance outcomes as members of our team. If you possess the capability to quickly grasp new information and demonstrate exceptional communication skills, you are a prime candidate.
This role provides flexibility in your working hours, allowing you to execute your responsibilities from the comfort of your home.
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Providing excellent customer service and experience that align with HABIB brand standard. Troubleshooting issues with various HABIB E-Commerce platforms. Handling returns, exchanges and other customer service issues related to online purchases. Able to promote products through
Respond to all customers enquires, feedbacks and complaints received through phone calls, web-inquiries, and write-in by working with the respective Head of Department.
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To achieve sales target and assist Dept head in planning and monitoring business development activities.
Follow-up on sales enquiries and sales proposal generation leading to sales closure.
Maintain existing customers' account and develop new accounts.
Gather market information on customer's activities, projects and sales forecasts.
Cold-calling and customer visitation weekly report submission.
Build and strengthen relationships with customer, prospects, partners and associations.
Any other duties as assigned.
Requirements
Candidate must possess at least Diploma/Degree with least 1- 3 years Experiences in related field
Proven track-record in consultative selling and customer account management will be advantageous
Proficient in Microsoft Word, PowerPoint and Excel
Independent team player and ability to work in a fast-paced environment
Target-driven personality to drive business needs
Meticulous, well-organized and detail-oriented
Good communication skills, good teamwork and an analytical mind to perform the work well
Clear and articulative presentation skill
, is a leading health and wellness supplement brand with a global presence. If you’re someone who truly wants to make a positive difference in people’s lives, a career at LAC Global Brands is for you. At LAC, we are a family of diverse and dedicated individuals bringing our unique talents together to help others connect with the best they can be. Whether it is in our stores, offices, or distribution centers, you will be an important team member who contributes to our success and growth as well as the wellbeing of people around the world.
As part of the team, you will play an important role in:
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1. Be the window on the liaison for the customer requirements and Operation.
2. Ensure all changes in the existing contract / agreement are reflected to the customer quotation and operational flow. – additional is charged and ensure completeness.
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