Lead and coordinate day-to-day customer service operations for the Robotics business, ensuring exceptional service delivery and customer satisfaction.
Act as the primary point of contact for customers, managing orders, quotations, service requests, inquiries, and escalations in a timely and professional manner.
Collaborate closely with Sales, Service, Supply Chain, and Finance teams to ensure seamless order fulfilment, issue resolution, and an outstanding end-to-end customer experience.
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Lead one of the assigned special projects or initiatives to improve our Order to Delivery process to improve customer satisfaction level and Customer Care team service quality.
Assist in gathering customer feedback through several feedback channels and campaign. Monitor, analyse and drive the improvement plans in collaboration with other department stakeholders.
Support initiatives to increase digital tools adoption for customers (myGAS portal) and internal employees related to Feedback, Telephony system, and ERP platform new functionality.
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Handle a high volume of inbound calls with efficiency, professionalism, and a positive attitude.
Engage with customers by actively listening, addressing inquiries, and providing solutions in a friendly and customer-focused manner.
Manage multiple communication channels, including calls, emails, live chat, and social media platforms such as Facebook, Twitter, Instagram, and WhatsApp.
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Lead and coordinate day-to-day customer service operations for the Robotics business, ensuring exceptional service delivery and customer satisfaction.
Act as the primary point of contact for customers, managing orders, quotations, service requests, inquiries, and escalations in a timely and professional manner.
Collaborate closely with Sales, Service, Supply Chain, and Finance teams to ensure seamless order fulfilment, issue resolution, and an outstanding end-to-end customer experience.
...
CUSTOMER SERVICE EXECUTIVE – PETALING JAYA, MALAYSIA
Shape the future of cities. Join our flow.
Welcome to KONE! We are a diverse team of over 60,000 employees, enabling safe, sustainable, and effortless people flow for billions of city dwellers every day. Innovating together across everything we do, we show the way for the good of our planet and its people. Here, you are welcomed as you are, your courage is celebrated, and your impact rewarded. Grounded by our strong roots stretching back over a century, our exciting journey continues – join us and let’s shape the future of cities together!
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Lead one of the assigned special projects or initiatives to improve our Order to Delivery process to improve customer satisfaction level and Customer Care team service quality.
Assist in gathering customer feedback through several feedback channels and campaign. Monitor, analyse and drive the improvement plans in collaboration with other department stakeholders.
Support initiatives to increase digital tools adoption for customers (myGAS portal) and internal employees related to Feedback, Telephony system, and ERP platform new functionality.
...
Maintain and perform necessary support at customer site, such as troubleshooting, corrective and preventive maintenance, and installation hardware and software modification
Provide service training to the customer and peers