This Customer Service Executive position will support the calibration work and work closely with the Sales Team on customer inquiry and related documentation to be completed.
- Managing 3rd party sub-contract in handling the calibration work by taking quotation, issuing PO and manage & coordinate the scheduling for delivery.
- Preparation of quotations to client & purchase order to vendors
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Handle incoming customer communications, including phone calls, emails, and live chats, related to order placement, inquiries, complaints, and troubleshooting, ensuring accurate and timely information is provided.
Process, update, and maintain customer accounts and records accurately in the SAP system.
Manage and resolve queries, complaints, or litigations from both customers and internal stakeholders, ensuring close follow-up until full case closure.
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To provide timely sales order entry into system by meeting Navision standard (correct item card, part no, quantity, revision, date, price, ship to location etc.)
To provide at least current month and 3 months forecast demand in ERP system which consider material and production lead time, minimize exposure and liability.
To liaise with customer and provide shipment demand plan.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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If you are looking to excel and make a difference, take a closer look at us…
Engage with walk in customers for transaction processing followed by need based discussion with customers for cross selling. Recommend Bank’s products and services to customers and responsible for high levels of Customer service and seamless transactions.
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
...
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
...
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
...
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Job Responsibilities: Handle daily customer inquiries and support across various online e-commerce platforms. Assist in simple product listings, updating inventory, and uploading product images. Process incoming orders and coordinate with the fulfillment/fulfillment team. Provide professional and timely responses to ensure customer satisfaction. Job Requirements: Relevant Diploma / certificate required. Basic computer literacy and familiar with online shopping platforms. Responsible, detailed-oriented, and eager to learn. Fresh graduates with relevant qualifications are welcome to apply!
Job Responsibilities: Handle daily customer inquiries and support across various online e-commerce platforms. Assist in simple product listings, updating inventory, and uploading product images. Process incoming orders and coordinate with the fulfillment/fulfillment team. Provide professional and timely responses to ensure customer satisfaction. Job Requirements: Relevant Diploma / certificate required. Basic computer literacy and familiar with online shopping platforms. Responsible, detailed-oriented, and eager to learn. Fresh graduates with relevant qualifications are welcome to apply!
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
...