Manage end-to-end import and export logistics, including shipment planning, coordination, and preparation of shipping documentation.
Coordinate closely with customers and suppliers to ensure orders and deliveries are processed smoothly and on schedule.
Work closely with transport partners, including shipping agents, freight forwarders, and shipping lines, to arrange and monitor import and export shipments....
Customer Service & Warranty Management – Handle customer enquiries, feedback, complaints and warranty claims, ensuring timely responses, proper follow-up and escalation of serious or recurring issues.
Retailer Rewards Programme – Manage programme administration, including reviewing, verifying and approving or rejecting submissions and reward claims according to programme guidelines.
Records & Case Management – Maintain accurate records of customer enquiries, complaints, warranty cases, programme submissions and reward claims....
Sunago is an online English school and training centre. We help schools run their English classes more effectively & we work closely with companies to empower their teams with better English.
Deliver exceptional customer support by responding to inquiries, resolving issues promptly, and ensuring a positive customer experience across all communication channels.
Act as the primary point of contact for customers, maintaining high service standards, building customer loyalty, and supporting the achievement of business service and satisfaction goals.
Process and manage customer sales orders accurately and timely from order receipt through to delivery and invoicing, ensuring compliance with company procedures....
Serve as a primary point of contact for customer requests and order processing across various channels (phone, email, portal).
Coordinate seamlessly with logistics and asset management teams to ensure timely order fulfillment, delivery confirmation, and accurate billing within stipulated timeframes.
Efficiently manage all customer-related inquiries, including document requests, account setup, and price adjustments, ensuring prompt resolution...
Candidates should possess strong Customer Service and Customer Support skills, with experience handling complex inquiries and issue resolution.
Candidates should possess capabilities in Customer Satisfaction and Customer Service Management, including managing service performance and driving improvement initiatives.
Candidates should possess excellent Interpersonal Skills, with the ability to build trust-based relationships with customers and collaborate effectively with internal teams....
Handle high-volume inbound calls from Tune Talk customers.
Assist customers with enquiries related to Mobile plans and services, SIM cards and activation, Account-related enquiries, Top-up and payment issues, Billing enquiries, Network and connectivity issues, Promotions and service information
Listen actively to customers and identify their concerns....