Lead the onboarding process for new customers, ensuring a smooth and successful transition from the initial implementation phase to achieve first value and full product adoption.

Develop and execute customised onboarding plans based on the unique needs and objectives of each client.

Conduct training sessions to empower customers with the knowledge and skills to be able to fully utilise our system. ...

Introduce and educate customers on self-service/automated banking channels

Guide callers through troubleshooting, navigating the company site or using the products and services

Conduct call backs with customers for transaction confirmations ...

Active Listening

Communication

Patience

Provide good customer service promptly.

Identify and assess customers’ needs to achieve satisfaction.

Responsible to handle all customers inquiries and feedbacks in a quality manner. ...

Able to handle all inbound calls from customers about the company’s product and services

Help customer resolves any issues or complaints regarding the company’s product and services with high level of customer service

Assist the customers in solving their problems to ensure customer’s satisfaction with providing professional customer support ...

Customer service

Problem Solving

Market Knowledge ...