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Customer Service Manager Jobs in Selangor - August 2026 - Urgent Hiring
Showing 111 jobs results for
"customer service manager"
in Selangor
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Undisclosed
Sunway City
- Represent HLB in relationship building with community
- If you are looking to excel and make a difference, take a closer look at us…
- We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Posted
3 days ago
Undisclosed
- Ensure internal control and compliance are not compromised.
- Champions service performance within the branch (queue management, complaint handling, SST uptime, customer experience)
- Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors ...
Posted
3 days ago
Dun & Bradstreet (D&B) Malaysia Sdn. Bhd.
Undisclosed
- Manage local / CO teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes locally
- Develop a culture in line with International Operations Vision to make every customer touch point brilliant
- Align with Head, Customer Operations Region on the local aspects of the transformation plans of Customer Operations (CO) into intelligent service centers and to become a more customer centric organization and execute against those plans ...
Posted
21 days ago
Undisclosed
Petaling
- United Overseas Bank (Malaysia) Bhd in Kota Damansara is seeking an AVP, Service Manager for Privilege Banking to lead service delivery and customer experience on-site. The role involves managing inquiries, guiding customers to digital/self-service tools, and promoting digital platforms while ensuring professional branch representation.
- Key responsibilities include driving service initiatives, coaching staff, and coordinating with business units to meet service quality targets.
Posted
21 days ago
Assistant Manager - Customer Service - Order Processing Assistant Manager - Customer Service - Order Processing
Heineken International B.V.
Undisclosed
- Lead the end-to-end customer order processing cycle, ensuring timely, accurate, and compliant order fulfilment.
- Manage and coach the Customer Service team to deliver high service standards and achieve operational KPIs.
- Collaborate with Commercial, Planning, Warehouse, Logistics, Finance, and Manufacturing teams to ensure seamless order fulfilment. ...
Posted
a month ago
Undisclosed
- Lead the end-to-end customer order processing cycle, ensuring timely, accurate, and compliant order fulfilment.
- Manage and coach the Customer Service team to deliver high service standards and achieve operational KPIs.
- Collaborate with Commercial, Planning, Warehouse, Logistics, Finance, and Manufacturing teams to ensure seamless order fulfilment. ...
Posted
a month ago
Undisclosed
- Manage local / CO teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes locally
- Develop a culture in line with International Operations Vision to make every customer touch point brilliant
- Align with Head, Customer Operations Region on the local aspects of the transformation plans of Customer Operations (CO) into intelligent service centers and to become a more customer centric organization and execute against those plans ...
Posted
a month ago
Undisclosed
- Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
- Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
- Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement ...
Posted
4 days ago
Undisclosed
- Define the "Bloomthis Way" (The Playbook): Create and own the Service Culture Playbook. You will design the scripts, the tone of voice, and the "unboxing" of our service experience to ensure it feels premium, empathetic, and effortless.
- Coach & Elevate (Training): You are a teacher at heart. You will personally train the team on soft skills, high-level communication, and the "art of the save," ensuring every team member sounds like a brand ambassador, not a call center agent.
- Luxury Service Recovery: Manage high-stakes escalations with the poise of a 5-star hotel manager. You’ll have the autonomy to make "make-it-right" decisions that protect our brand reputation. ...
Posted
4 days ago
Undisclosed
- Development of customer service excellence strategy and implementation roadmaps for CI ROA countries
- Implementation of customer service performance steering system to enhance professionalism of customer service team
- Serve as a strategic advisor to local business teams in defining go-to-market approach (business models) in line with country business strategies ...
Posted
a month ago
MYR1,700 - MYR2,500 Per Month
- Engaging with customers and facilitate the agreement signing process including agreement preparation, relevant documents and enrolment for Curlec
- Taking ownership of customer’s issues and following problems through to resolution
- Able to perform stamping assessment process via LHDN portal, work closely with Finance Team throughout the entire progress ...
Posted
5 days ago
MYR1,700 - MYR2,500 Per Month
- Engaging with customers and facilitate the agreement signing process including agreement preparation, relevant documents and enrolment for Curlec
- Taking ownership of customer’s issues and following problems through to resolution
- Able to perform stamping assessment process via LHDN portal, work closely with Finance Team throughout the entire progress ...
Posted
6 days ago
Call Centre Senior Manager Position- RM5000 - 7500 Call Centre Senior Manager Position- RM5000 - 7500
Amici Ristorante Italiano SDN BHD
Undisclosed
- Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
- Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
- Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement ...
Posted
9 days ago
Undisclosed
- Manage sales, profitability and 5P in-store execution for assigned customers.
- Partner with customers to align company, category and brand strategies to increase demand and profitable growth
- Managing operating departmental budgets and costs ...
Posted
10 days ago
Undisclosed
- Lead and manage assigned Modern Trade customers as the primary commercial contact, owning the full account relationship and performance
- Build strong, collaborative relationships with key customer decision-makers and stakeholders to enable long-term commercial partnership
- Develop and execute Joint Business Plans (JBPs) aligned with both customer and company growth objectives ...
Posted
10 days ago
Undisclosed
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
- Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling; ...
Posted
12 days ago
Undisclosed
- Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
- Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
- Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement ...
Posted
13 days ago
MYR1,700 - MYR2,500 Per Month
- Engaging with customers and facilitate the agreement signing process including agreement preparation, relevant documents and enrolment for Curlec
- Taking ownership of customer’s issues and following problems through to resolution
- Able to perform stamping assessment process via LHDN portal, work closely with Finance Team throughout the entire progress ...
Posted
13 days ago
Undisclosed
- Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
- Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
- Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement ...
Posted
16 days ago
Undisclosed
- Providing superior service to branch customers and cross selling of bank products as applicable
- Required to carry clear sales targets for specific products
- Assist in the management of branch queue time as per the Bank’s approved Service Level Agreement ...
Posted
17 days ago
MYR1,700 - MYR2,500 Per Month
- Engaging with customers and facilitate the agreement signing process including agreement preparation, relevant documents and enrolment for Curlec
- Taking ownership of customer’s issues and following problems through to resolution
- Able to perform stamping assessment process via LHDN portal, work closely with Finance Team throughout the entire progress ...
Posted
17 days ago
Undisclosed
- Lead and coordinate day-to-day customer service operations for the Robotics business, ensuring exceptional service delivery and customer satisfaction.
- Act as the primary point of contact for customers, managing orders, quotations, service requests, inquiries, and escalations in a timely and professional manner.
- Collaborate closely with Sales, Service, Supply Chain, and Finance teams to ensure seamless order fulfilment, issue resolution, and an outstanding end-to-end customer experience. ...
Posted
19 days ago
Undisclosed
- Attend to customers and assist CRMs in various wealth product transactions and account opening as needed or resolve problems highlighted by them immediately and accurately
- Assist CRMs to attend to the referrals/ leads triggers when CRM is not around, i.e. training, out for appointment, on leave and etc
- Produce all correspondences, i.e. letter, inquiries within specified turnaround time. ...
Posted
19 days ago
Undisclosed
- Develop and implement go-to-market, sales, and customer strategies for assigned accounts to achieve sales objectives, and manage sales projections including sell-in and sell-out, stock forecasts, and stock holdings to ensure business targets are consistently met
- Evaluate market trends and business outputs to support strategic growth and profitability, and provide market insights along with category and product trend analyses with actionable recommendations for assigned customers
- Build and strengthen trusted relationships with customers, positioning DKSH as the preferred business partner, and lead business discussions and negotiations including trading terms, trade conditions, and Distributor Allowance (DA) rates to facilitate effective and sustainable sales agreements ...
Posted
20 days ago
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