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Customer Service Manager Jobs in Selangor - October 2026 - Urgent Hiring - Page 3
Showing 104 jobs results for
"customer service manager"
in Selangor
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Undisclosed
Malaysia
- Review and improvise Customer Service team processes and guidelines with other departments from time to time to achieve highest efficiency and effectiveness in accordance to the business requirement.
- To ensure Customer Service team members understand and adhere standard operation procedures including Do's and Dont's.
- Issuance of Show cause letter, counselling letter, verbal warning letter as and when required. ...
Posted
14 days ago
Undisclosed
- Manage local / CO teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes locally
- Develop a culture in line with International Operations Vision to make every customer touch point brilliant
- Align with Head, Customer Operations Region on the local aspects of the transformation plans of Customer Operations (CO) into intelligent service centers and to become a more customer centric organization and execute against those plans ...
Posted
23 days ago
Undisclosed
- Regional leadership exposure within a global organization
- Opportunity to drive continuous improvement and migration projects
- Lead and develop a regional customer service function across APAC, with the opportunity to manage Team Leaders and customer service professionals while driving team performance and service excellence. ...
Posted
12 days ago
Undisclosed
- Provide EMEA leadership to Customer Service Team Lead Supervisors responsible for Order-to-Cash activities across phone, email, and e-commerce. Serves as the main point of accountability for service performance, KPI and SLA targets, reporting, and continuous improvement.
- Work closely with customers and internal teams — including sales, operations, supply chain, and logistics—to ensure accurate, timely information flows and a seamless customer experience worldwide.
- Act as the senior escalation contact for complex customer issues, ensuring quick, compliant resolutions and consistent global policy execution. Coaches and mentors Team Leads globally to build leadership skills and reinforce Pall’s vision, culture, and performance standards. ...
Posted
21 days ago
Undisclosed
Malaysia
- Review and improvise Customer Service team processes and guidelines with other departments from time to time to achieve highest efficiency and effectiveness in accordance to the business requirement.
- To ensure Customer Service team members understand and adhere standard operation procedures including Do's and Dont's.
- Issuance of Show cause letter, counselling letter, verbal warning letter as and when required. ...
Posted
a month ago
Undisclosed
- Provide EMEA leadership to Customer Service Team Lead Supervisors responsible for Order-to-Cash activities across phone, email, and e-commerce. Serves as the main point of accountability for service performance, KPI and SLA targets, reporting, and continuous improvement.
- Work closely with customers and internal teams — including sales, operations, supply chain, and logistics—to ensure accurate, timely information flows and a seamless customer experience worldwide.
- Act as the senior escalation contact for complex customer issues, ensuring quick, compliant resolutions and consistent global policy execution. Coaches and mentors Team Leads globally to build leadership skills and reinforce Pall’s vision, culture, and performance standards. ...
Posted
a month ago
Undisclosed
- Ensure internal control and compliance are not compromised.
- Champions service performance within the branch (queue management, complaint handling, SST uptime, customer experience)
- Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors ...
Posted
16 hours ago
Undisclosed
- Staff Capacity planning (staff leave administration & relief arrangements).
- Champions service performance within the branch (queue management, complaint handling, customer experience).
- Approve, Review and Audit Teller and Related Branch Financial Transactio ...
Posted
10 days ago
Undisclosed
- End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors.
- Staff Capacity planning (staff leave administration & relief arrangements).
- Champions service performance within the branch (queue management, complaint handling, customer experience). ...
Posted
10 days ago
Undisclosed
- If you are looking to excel and make a difference, take a closer look at us…
- We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Posted
12 days ago
Undisclosed
- If you are looking to excel and make a difference, take a closer look at us…
- We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Posted
12 days ago
Undisclosed
- Development of customer service excellence strategy and implementation roadmaps for CI ROA countries
- Implementation of customer service performance steering system to enhance professionalism of customer service team
- Serve as a strategic advisor to local business teams in defining go-to-market approach (business models) in line with country business strategies ...
Posted
14 days ago
Undisclosed
- Ensure internal control and compliance are not compromised.
- Champions service performance within the branch (queue management, complaint handling, SST uptime, customer experience)
- Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors ...
Posted
24 days ago
Undisclosed
- Ensure internal control and compliance are not compromised.
- Champions service performance within the branch (queue management, complaint handling, SST uptime, customer experience)
- Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors ...
Posted
a month ago
Undisclosed
- Manage local / CO teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes locally
- Develop a culture in line with International Operations Vision to make every customer touch point brilliant
- Align with Head, Customer Operations Region on the local aspects of the transformation plans of Customer Operations (CO) into intelligent service centers and to become a more customer centric organization and execute against those plans ...
Posted
3 days ago
Undisclosed
- Manage local / CO teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes locally
- Develop a culture in line with International Operations Vision to make every customer touch point brilliant
- Align with Head, Customer Operations Region on the local aspects of the transformation plans of Customer Operations (CO) into intelligent service centers and to become a more customer centric organization and execute against those plans ...
Posted
25 days ago
Undisclosed
- Define the "Bloomthis Way" (The Playbook): Create and own the Service Culture Playbook. You will design the scripts, the tone of voice, and the "unboxing" of our service experience to ensure it feels premium, empathetic, and effortless.
- Coach & Elevate (Training): You are a teacher at heart. You will personally train the team on soft skills, high-level communication, and the "art of the save," ensuring every team member sounds like a brand ambassador, not a call center agent.
- Luxury Service Recovery: Manage high-stakes escalations with the poise of a 5-star hotel manager. You’ll have the autonomy to make "make-it-right" decisions that protect our brand reputation. ...
Posted
3 days ago
Undisclosed
- Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
- Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
- Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement ...
Posted
7 days ago
Undisclosed
- Develop, implement, and maintain customer service standards, procedures, and service guidelines for PPF passengers.
- Ensure consistent delivery of personalized, professional, and discreet service across all passenger touchpoints.
- Monitor the overall passenger journey and identify opportunities to enhance the customer experience. ...
Posted
15 days ago
Undisclosed
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
- Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling; ...
Posted
16 days ago
Undisclosed
- Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
- Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
- Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement ...
Posted
16 days ago
Undisclosed
- Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
- Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
- Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement ...
Posted
22 days ago
Undisclosed
- Oversee timely billing and collection across the Group's property investment and property development portfolios.
- Drive the recovery of outstanding debts through structured follow-up, reminder letters, and internal letters of demand.
- Review and strengthen credit policies, collection procedures, payment terms, and impairment recommendations. ...
Posted
a month ago
Undisclosed
- Manage local / CO teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes locally
- Develop a culture in line with International Operations Vision to make every customer touch point brilliant
- Align with Head, Customer Operations Region on the local aspects of the transformation plans of Customer Operations (CO) into intelligent service centers and to become a more customer centric organization and execute against those plans ...
Posted
2 months ago
Undisclosed
- Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
- Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
- Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement ...
Posted
a month ago
Undisclosed
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
- Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling; ...
Posted
a month ago
Undisclosed
- Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
- Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
- Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement ...
Posted
a month ago
Undisclosed
- O2C & Credit Excellence
- Drive overall O2C process efficiency, ensuring accuracy and timeliness from order entry to final delivery and cash collection.
- Ensure the rigorous, consistent implementation and adherence to established credit, financial, and compliance policies to safeguard assets. ...
Posted
11 days ago
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