Customer Services : Provide friendly, energetic and engaging customer service by interacting confidently with customers, explaining attractions, encouraging participation, and creating a fun and memorable experience.
Operating cashier counter : Operate the cashier and POS system accurately while actively promoting memberships, promotions and company products to customers.
Cleaning and Maintenance : Complete the daily opening checklist before store opening to ensure all attractions, equipment, facilities and operational areas are safe, clean, fully functional and ready for business operations.
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Provide first level support to all phone/ email enquiries whilest meeting service level and SOP standard.
Identify Customer’s needs, clarify enquiries/ complaints and resolve them in a prompt and professional manner.
Coordinate with Internal Departments and escalate the unresolved issues to the second level support tem and esure all cases are followed through to closure.
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Customer Support
Problem Solving
Communication Skills
Active Listening
Product Knowledge
Time Management
Empathy
Conflict Resolution
Data Entry
Call Handling
Patience
Technical Support
+10
Posted
7 days ago
Customer Service & Repair Coordinator (Mandarin Speaker)
Customer Support
Problem Solving
Communication Skills
Active Listening
Product Knowledge
Time Management
Empathy
Conflict Resolution
Data Entry
Call Handling
Patience
Technical Support
Customer Support
Problem Solving
Communication Skills
Active Listening
Product Knowledge
Time Management
Empathy
Conflict Resolution
Data Entry
Call Handling
Patience
Technical Support
Customer Support
Problem Solving
Communication Skills
Active Listening
Product Knowledge
Time Management
Empathy
Conflict Resolution
Data Entry
Call Handling
Patience
Technical Support
+10
Posted
a month ago
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