A clinic receptionist plays a crucial role in ensuring the smooth operation of a hospital or clinic by providing both administrative and clinical support. Their responsibilities include assisting healthcare consultants, managing patient flow, handling administrative tasks, and ensuring a clean and organized clinical environment. This is an entry-level position that requires strong organizational and communication skills, as well as a willingness to work in a fast-paced environment. A successful Clinic Receptionist should be able multitask, prioritize tasks, antake on supervisory duties in the absence of the Lead of Consultation Clinic.
Training will be provided for job knowledge transfer.
Required to assist with onsite / remote installation of systems especially to new clients to assist for project readiness (travelling to overseas may be required).
Take up Standby shifts according to the duty roster to support users remotely.
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At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Location : Pelabuhan Tanjung Pelepas, Gelang Patah, Johor.
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Responds to customer requests for status details on current/past orders. Responsible for documentation of customer account information on assigned customers.
Provides details to others within the Customer Support organization for Requests for Quote, technical and engineering details on repair scopes and special needs for a timely response to the customer.
Assists Marketing reps on customer concerns, order status and key customer contacts. Requires the need to understand and make maximum use of computer programs for order entry, reports, inquiries, and various directories that provide customer account details for answering customer inquiries/needs.
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Responds to customer requests for status details on current/past orders. Responsible for documentation of customer account information on assigned customers.
Provides details to others within the Customer Support organization for Requests for Quote, technical and engineering details on repair scopes and special needs for a timely response to the customer.
Assists Marketing reps on customer concerns, order status and key customer contacts. Requires the need to understand and make maximum use of computer programs for order entry, reports, inquiries, and various directories that provide customer account details for answering customer inquiries/needs.
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Deliver customer engagement, satisfaction, retention and reactivation in close cooperation with Field Sales and the Operational Care Center (OCC) to establish and strengthen operational relations with customers
Establish and strengthen operational relation to customer contact(s) through daily interactions, regular visits, pro-actively advising to ensure customer satisfaction
Ensure that all existing customers are called regularly, and all emails are handled as KN Service Moments cases
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