LOGISTICS company in Port Klang looking for experienced Indoor Sales support/Customer Service.
Support our team and enhance customer satisfaction by managing the entire sales support cycle from our office. You will be crucial in preparing quotes, handling client communication, and coordinating with various departments.
To assist Customer Service on order processing and prepare shipping documents (access to SAP and OTM platform) ensuring timely deliveries
To handle, co-ordinate, supervise all procedures and documentation pertaining to shipments, including liaising with production, warehouse, freight forwarders and shipping liners
To liaise with Importer, Exporter, Forwarders, Transporters, Custom Department and other government agencies related to shipping and other logistic requirements
...
Review and improvise Customer Service team processes and guidelines with other departments from time to time to achieve highest efficiency and effectiveness in accordance to the business requirement.
To ensure Customer Service team members understand and adhere standard operation procedures including Do's and Dont's.
Issuance of Show cause letter, counselling letter, verbal warning letter as and when required.
...