Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.
A diploma or degree in Business, Communications, Marketing, Analytics, or a related field is preferred; relevant practical experience will also be considered.
4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting
4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting
Lead and coach the MR Pre-Sales team and champion the Customer Success team, setting account coverage, priorities, solutioning standards, service governance, KPIs and capability development.
Develop and implement customer success strategies that maximise customer satisfaction, retention, software adoption, and customer lifetime value across the company's ICT products and SaaS solutions.
Lead high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to diverse customer needs, from foundational product awareness to sophisticated feature adoption, while proactively providing feedback to CX Product Management to improve these offerings.
Lead high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to diverse customer needs, from foundational product awareness to sophisticated feature adoption, while proactively providing feedback to CX Product Management to improve these offerings.
4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting
4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting
Manage the enrolment funnel with the Centre Director, from enquiry and assessment through to class placement, sign-up and payment, and achieve enrolment and revenue targets.
This is a hybrid Customer Success and Project Management role that is critical to growing and sustaining strategic partnerships with healthcare institutions and clusters.
Administer the Customer Success framework by aligning customer expectations with STACK’s data centre operational model, including implementing service management processes and driving continuous improvement initiatives.
Drive platform adoption by acting as a subject matter expert, conducting training, and consulting on configurations, tracking, and reporting to ensure clients are set up for success.
Champion a user-centric approach to technology initiatives, working with product managers to feedback on solution design through implementation and adoption.
4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting