In Customer Success you will be the primary point of contact for a portfolio of global customers (e.g. APAC, Europe and North America), ensuring they gain maximum value from our solutions. You’ll be responsible for project delivery, nurturing strong relationships, driving retention and expansion, as well as servicing and advising customers.
Customer Relationship Management: Build and maintain strong relationships with enterprise clients across ASEAN, serving as their primary point of contact for product adoption, usage, and ongoing support.
Develop data-backed deal-sizing and pricing models across card issuing and international payments, establish margin thresholds, and coordinate approvals with Finance, Risk, Legal, and Compliance.
Develop data-backed deal-sizing and pricing models across card issuing and international payments, establish margin thresholds, and coordinate approvals with Finance, Risk, Legal, and Compliance.
6-10 years in Customer Success, Technical Account Management, or post-deployment technical support in a B2B SaaS, industrial IoT, or enterprise software environment.
Support the Director’s efforts to develop, deploy and maintain team engagement strategies and performance metrics aligned with organizational expectations and customer success metrics
Develop data-backed deal-sizing and pricing models across card issuing and international payments, establish margin thresholds, and coordinate approvals with Finance, Risk, Legal, and Compliance.
In Customer Success you will be the primary point of contact for a portfolio of global customers (e.g. APAC, Europe and North America), ensuring they gain maximum value from our solutions. You’ll be responsible for project delivery, nurturing strong relationships, driving retention and expansion, as well as servicing and advising customers.
Support the Director’s efforts to develop, deploy and maintain team engagement strategies and performance metrics aligned with organizational expectations and customer success metrics
TDK SensEI is seeking a Customer Success Manager (CSM) to own the post-deployment customer relationship across the Southeast Asia and EMEA account portfolio for the edgeRX and edgeRX VISION platforms. The CSM reports to the Sr. Director Sales Engineering and Customer Success and serves as the primary organizational mechanism for converting active platform trials to signed commercial contracts and sustaining net revenue retention across the deployed account base.
Ensure maintenance/support contracts, system operations, Extension and modernization project and spare parts sales to meet and exceed given sales targets.