Support the Director’s efforts to develop, deploy and maintain team engagement strategies and performance metrics aligned with organizational expectations and customer success metrics
Develop and implement the company’s marketing strategy, including brand positioning, website content, digital campaigns and other marketing initiatives, to generate new client enquiries in Singapore, Australia and New Zealand.
Onboarding – establishing relationships, educating the customer on AVEVA resources and services, set expectations, identify business goals and objectives, and accelerate deployment readiness
Day to day leadership of the Service capability aligned to designated accounts and working collaboratively with account teams to own service relationship
GR Optimal Pte. Ltd. is seeking a Marketing and Customer Success Manager to lead the company’s marketing, business development support and client relationship functions. The company provides business operations, process improvement and automation services to clients in Singapore, Australia and New Zealand, supported by a delivery team in the Philippines.
Build trusted customer relationships: Develop strong relationships with business, IT, cybersecurity and procurement stakeholders, understanding their objectives, concerns and expectations.
Build trusted customer relationships: Develop strong relationships with business, IT, cybersecurity and procurement stakeholders, understanding their objectives, concerns and expectations.
Own the overall post-sales customer health and success of assigned strategic customer accounts, including customer engagement, service performance, financial health, and product utilization.
Administer the Customer Success framework by aligning customer expectations with STACK’s data centre operational model, including implementing service management processes and driving continuous improvement initiatives.