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100+ Customer Success Manager Jobs in Malaysia | Job Vacancies | August 2026 | Maukerja
Paparan 199 hasil carian kerja kosong untuk
"customer success manager"
Jangan lepaskan peluang untuk kerja Customer Success Manager terkini!
Urus Pemberitahuan
Erudite Innovation Sdn Bhd
MYR5,601.45 - MYR9,594.97 Sebulan
KL City
- Serve as the primary point of contact for assigned client accounts.
- Build and maintain long-term relationships with key stakeholders.
- Conduct regular account review meetings to understand hiring priorities. ...
Posted
10 days ago
Undisclosed
Singapore
- Own the post‑sale customer relationship, acting as the primary point of contact and strategic advisor
- Lead onboarding, ensuring customers achieve early and sustained value
- Develop and execute success plans, defining customer goals, value milestones and measurable outcomes ...
Posted
16 days ago
Undisclosed
KL City
- Serve as the primary point of contact for MicroPay and Definitiv customers.
- Be a valued member of the Customer Success team, providing both reactive and proactive services to our customer base.
- Identify opportunities for upsell and cross-sell. ...
Posted
16 days ago
Undisclosed
Singapore
- Serve as the primary point of contact for assigned clients, ensuring alignment between client objectives and Ensign’s service delivery.
- Build and maintain professional relationships with client information security leadership and technical stakeholders.
- Lead regular service and operational review meetings, ensuring SLA and KPI compliance and timely issue resolution. ...
Posted
23 days ago
Undisclosed
Singapore
- Achieve retention and expansion goals measured quarterly while providing excellent support to clients
- Act as the go-to product expert for a dedicated portfolio of clients to ensure they derive value from the PitchBook platform
- Onboard new clients, identify client goals, and conduct training sessions, including in-person sessions, designed to meet the individual business needs of each client ...
Posted
18 days ago
SCALE INSIGHTS PTE. LTD.
SGD3,000 - SGD7,000 Sebulan
Kerja di Rumah
Singapore
- Onboard new customers and help them reach value quickly.
- Drive adoption of key Scale Insights features and workflows.
- Define and monitor customer health signals, including usage patterns, adoption gaps, churn risk indicators, and expansion triggers. ...
Posted
15 days ago
Undisclosed
Singapore
- Develop and execute strategic account plans to drive customer retention, growth, and advocacy.
- Proactively engage with customers to understand their business objectives, challenges, and technical requirements.
- Act as a trusted advisor, guiding customers through change management initiatives and product adoption processes. ...
Posted
16 days ago
Undisclosed
Kerja di Rumah
Singapore
- About the Role:
- At PitchBook, a Morningstar company, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing and improving. While continually learning and exploring new ideas and concepts, you will be inspired to ask questions and challenge the status quo while remaining focused on our customers’ success. We value teamwork and collaboration and encourage our people to build strong, trusting relationships with their teammates, customers, and partners. A contagious positivity, insatiable curiosity, and people-first attitude are the winning traits of our most successful Account Management & Customer Success team members. If this sounds like you, join us!
- The Customer Success Manager supports accounts that are of strategic importance to PitchBook and works with a team to complete all account-related requests and activities. They will develop a deep knowledge of their clients’ industries, sectors, and strategic business needs and help optimize usage of the PitchBook platform. They will maintain relationships with key contacts, encourage engagement with underutilized product elements, and drive client retention and expansion. ...
Posted
10 days ago
Undisclosed
Singapore
- Achieve retention and expansion goals measured quarterly while providing excellent support to clients
- Act as the go-to product expert for a dedicated portfolio of clients to ensure they derive value from the PitchBook platform
- Onboard new clients, identify client goals, and conduct training sessions, including in-person sessions, designed to meet the individual business needs of each client ...
Posted
18 days ago
Customer Success Manager (B2B, IT - SaaS Industry) SW228 Customer Success Manager (B2B, IT - SaaS Industry) SW228
PASONA SINGAPORE PTE. LTD.
SGD5,400 - SGD5,400 Sebulan
Singapore
- Customer Success Manager (B2B, IT / SaaS Industry)
- Job Description :Strategic Customer Success Manager driving global growth and HQ alignment.Job PurposeThis role owns the full customer lifecycle — from onboarding through adoption, expansion, and renewal. You will work with a diverse, international customer base and partner closely with stakeholders across regions to ensure they achieve meaningful business outcomes with The Company.Duties and Responsibilities-Manage the end-to-end customer lifecycle for Global accounts, including onboarding, adoption, growth, and renewal (including churn prevention).-Lead onboarding initiatives to ensure customers are set up effectively with clear success criteria and timelines.-Build and maintain strong relationships with stakeholders across different regions and time zones.-Act as a trusted advisor, guiding customers on best practices and helping them realize measurable business value.-Monitor customer health and usage trends, proactively identifying risks and opportunities.-Conduct regular business reviews to align on objectives, share insights, and drive continuous improvement.-Identify expansion opportunities within accounts and collaborate with Sales and other Account Managers.-Own renewal planning and execution to maintain strong retention rates.-Collect customer feedback and provide structured insights to internal teams to improve product and service delivery.-Support the development of case studies and share best practices to strengthen overall customer success efforts.
- Job Requirement ...
Posted
7 days ago
Undisclosed
- Role Overview
- The Regional PM is responsible for executing partner outreach, supporting skilling initiatives, and maintaining operational excellence across engagement lifecycles. The role involves close collaboration with Partner Development Managers (PDMs), driving structured communication, supporting discovery and engagement calls, and ensuring accurate tracking and follow-ups.
- This role is critical in enabling scalable partner skilling operations while ensuring high data quality, process compliance, and stakeholder alignment. ...
Posted
3 days ago
Undisclosed
Singapore
- The most powerful GIS technology and solutions.
- Driven, talented, and passionately curious people.
- Own and elevate the end-to-end customer experience across a portfolio of enterprise and government clients ...
Posted
20 days ago
Undisclosed
Singapore
- Develop and execute strategic account plans to drive customer retention, growth, and advocacy.
- Proactively engage with customers to understand their business objectives, challenges, and technical requirements.
- Act as a trusted advisor, guiding customers through change management initiatives and product adoption processes. ...
Posted
16 days ago
Undisclosed
- Partner Engagement & Communication
- Execute structured partner outreach including introductory emails and follow-ups (PDM & partner-led)
- Maintain communication cadence across engagement stages (intro → discovery → post-engagement) ...
Posted
9 days ago
Pasona Singapore Pte. Ltd.
Undisclosed
Singapore
- Changi Airport (On-site)
- AWS + Transportation Reimbursement
- Monday to Friday (Office hours) ...
Posted
18 days ago
Undisclosed
Singapore
- Conduct collaborative success planning engagements to understand customers’ strategic business initiatives and build out a customer success plan
- Mobilize a cross-functional team to execute success plans, make progress against customer’s strategic business initiatives, and drive adoption of Autodesk products
- Develop and deliver business reviews for diverse stakeholders, adeptly communicating the progress and tracking value against the success plan ...
Posted
25 days ago
Undisclosed
KL City
- Collaborate with the team to develop high-quality documentation and training materials for onboarding new customers.
- Be the go-to person for answering basic customer questions and providing clear, helpful support.
- Lead standard training sessions for small and medium-sized enterprises, helping them maximize the value of our solutions. ...
Posted
2 days ago
SGD3,000 - SGD3,000 Sebulan
Singapore
- New clients onboarding, including training and other initial deployment related works
- Customer success, maintaining a good relationship with existing clients, and ensure long-term customer satisfaction and loyalty
- Account servicing, conduct refreshment training, support and troubleshooting ...
Posted
a month ago
AI-SaaS Customer Success Manager (CSM) [5 days, Raffles Place] AI-SaaS Customer Success Manager (CSM) [5 days, Raffles Place]
ZHONG QI FUTURE (SINGAPORE) PTE. LTD.
SGD7,500 - SGD7,500 Sebulan
Singapore
- Responsibilities:• Lead enterprise customer onboarding and ensure successful adoption of AI Agent solutions• Understand clients' business processes and recommend AI-driven solutions to improve productivity and operational efficiency• Build and implement customer success frameworks, including onboarding, customer health monitoring, risk management, and SOPs• Analyze customer feedback and collaborate with product and engineering teams to enhance product features and user experience• Monitor customer engagement, identify churn risks, and develop strategies to improve retention and satisfaction• Develop customer training materials, best practices, case studies, and standardized onboarding processes• Build long-term relationships with enterprise stakeholders and provide strategic product guidance• Drive customer advocacy initiatives, including referral programs, customer communities, and success stories• Leverage AI tools and automation to improve customer success operations and team productivity
- Requirements:• Proven experience in Customer Success, B2B SaaS, Enterprise Software, AI, or a related technology industry• Strong understanding of enterprise customer lifecycle management and customer success best practices• Experience building or improving customer success processes, frameworks, or operational workflows• Excellent communication, stakeholder management, and problem-solving skills• Product-oriented mindset with the ability to translate customer needs into actionable improvements• Self-driven, entrepreneurial, and comfortable working in a fast-paced environment• Relevant professional experience is highly valued; diploma or degree is not mandatory• Candidates able to start work immediately or on short notice will have an advantage
- Additional Information:• Opportunity to join a fast-growing AI technology company specializing in enterprise AI Agent solutions• Exposure to enterprise clients across China and Southeast Asia• Opportunity to shape the customer success function and influence product strategy• Hybrid work arrangement with collaboration across Singapore and Shenzhen
Posted
10 days ago
MORNINGSTAR RESEARCH PTE. LIMITED
SGD10,000 - SGD15,000 Sebulan
Singapore
- Achieve retention and expansion goals measured quarterly while providing excellent support to clients
- Act as the go-to product expert for a dedicated portfolio of clients to ensure they derive value from the PitchBook platform
- Onboard new clients, identify client goals, and conduct training sessions, including in-person sessions, designed to meet the individual business needs of each client ...
Posted
a month ago
MORNINGSTAR RESEARCH PTE. LIMITED
SGD10,000 - SGD10,000 Sebulan
Singapore
- Achieve retention and expansion goals measured quarterly while providing excellent support to clients
- Act as the go-to product expert for a dedicated portfolio of clients to ensure they derive value from the PitchBook platform
- Onboard new clients, identify client goals, and conduct training sessions, including in-person sessions, designed to meet the individual business needs of each client ...
Posted
a month ago
Undisclosed
Singapore
- 6+ years of experience in any of these areas: Recruitment, HR Consulting, Learning & Development, Customer Success, Account Management, Product Management/Adoption
- Customer-first mindset with a demonstrated ability to understand customer needs, advocate for customer value, and build trusted, long-term partnerships.
- Strong organizational, project management, and time management skills ...
Posted
25 days ago
SGD5,350 - SGD5,350 Sebulan
Singapore
- Tanjong Pagar
- Basic + VB
- Manage the end-to-end customer lifecycle for Global accounts, including onboarding, adoption, growth, and renewal (including churn prevention). ...
Posted
19 days ago
AI-SaaS Customer Success Manager (CSM) [5 days, Raffles Place] AI-SaaS Customer Success Manager (CSM) [5 days, Raffles Place]
ZHONG QI FUTURE (SINGAPORE) PTE. LTD.
SGD7,500 - SGD15,000 Sebulan
Kerja di Rumah
Singapore
- Monday to Friday
- 9:00 AM – 6:00 PM
- Monthly Rest Days: 8 ...
Posted
10 days ago
Undisclosed
Singapore
- Proactive ownership and management of key customer moments in a manner that establishes credibility and trust as a business advisor to assigned customers
- Collaborate internally with a global cross functional account team including Sales partners to drive overall customer adoption, enhance customer success, and mitigate customer churn risk.
- Co-develop success plans outlining customer business objectives and goals to demonstrate measurable success, setting cadence of communication to deliver ROI (return on investment). ...
Posted
21 days ago
Undisclosed
KL City
- Collaborate with the team to develop high-quality documentation and training materials for onboarding new customers.
- Be the go-to person for answering basic customer questions and providing clear, helpful support.
- Lead standard training sessions for small and medium-sized enterprises, helping them maximize the value of our solutions. ...
Posted
23 days ago
Undisclosed
- Team Leadership & Relationship Management: Lead and empower a team to build trusted relationships with executive stakeholders, conduct regular Quarterly Business Reviews (QBRs) and Frequency Business Reviews (FBRs), and ensure high levels of Customer Satisfaction (CSAT) and Net Promoter Score (NPS).
- Account Growth & Strategy: Partner with Sales to execute strategic account plans, identify cross-sell and upsell opportunities, and utilise customer intelligence platforms to drive expansion and promote Environmental, Social, and Governance (ESG) initiatives.
- Commercial Management & Renewals: Proactively manage contract renewal strategies to maximise retention, lead commercial negotiations, support Request for Proposal (RFP) responses, and ensure alignment on Service Level Agreements (SLAs). ...
Posted
12 days ago
Undisclosed
Singapore
- Manage assigned strategic accounts, ensuring strong client relationships and satisfaction.
- Execute account plans to support retention and identify opportunities for growth.
- Collaborate with sales, operations, and internal stakeholders to deliver solutions aligned with client objectives. ...
Posted
14 days ago
Vantage Data Centers APAC Pte. Ltd
Undisclosed
Singapore
- As the Senior Customer Success Manager, you will manage key client relationships and support the execution of account strategies to drive customer satisfaction and business growth. You will work closely with internal teams to deliver solutions that meet client needs and contribute to the success of strategic accounts. This role focuses on relationship management, operational execution, and supporting revenue growth initiatives.
- Essential Job Functions
- Manage assigned strategic accounts, ensuring strong client relationships and satisfaction. ...
Posted
15 days ago
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