Drive platform adoption by acting as a subject matter expert, conducting training, and consulting on configurations, tracking, and reporting to ensure clients are set up for success.
4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting
Team Leadership & Development: Oversee, hire, and develop a high-performing team of Customer Success Managers supporting enterprise accounts. Coach team members through effective 1:1s, performance management, and career development strategies.
Own a portfolio of customer accounts, including renewal planning, customer engagement, adoption, risk management, forecasting, and growth opportunities
Lead and coach the MR Pre-Sales team and champion the Customer Success team, setting account coverage, priorities, solutioning standards, service governance, KPIs and capability development.
Own commercial performance: Optimise the wholesale roaming business and P&L for your assigned Business Units, while supporting retail roaming priorities and strategies.
The Customer Success Ops Specialist supports the operational delivery of customer success, stakeholder engagement and product adoption activities for the Jobs-Skills Portal (JSP) and related Jobs-Skills Intelligence (JSI) products. The role focuses on stakeholder support operations, feedback management, reporting, onboarding coordination and operational follow-through to ensure positive user experiences and effective adoption of products and services.
In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.