Lead regional customer success operations across Asia-Pacific, driving revenue retention, product adoption, and customer satisfaction for a growing portfolio of customers and ARR.
Lead regional customer success operations across Asia-Pacific, driving revenue retention, product adoption, and customer satisfaction for a growing portfolio of customers and ARR.
Serve as the primary point of contact for client inquiries, managing and resolving requests via email and live chat with a high standard of professionalism.
Client Portfolio Management: Oversee the retention, development, and growth of HORECA and corporate clients, ensuring ongoing satisfaction and business expansion.
4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting
4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting
4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting
4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting
Customer Success & Relationship Management: Own senior relationships with Tribe's APAC customers, acting as their key point of contact from onboarding through live service and long-term growth.
Attend to customers and assist CRMs in various wealth product transactions and account opening as needed or resolve problems highlighted by them immediately and accurately