Respond to customer inquiries via phone, email, and chat in a timely and professional manner, addressing questions about products, services, and account information.
Provide effective solutions to customer issues by troubleshooting problems, investigating concerns, and escalating complex cases to appropriate departments when necessary.
Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
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Lead cross‑functional demand planning within the monthly and weekly S&OP cycle, developing robust forecasts using historical data, market insights, promotions, and demand sensing to manage volatility.
Enable collaboration across Sales, Marketing, Finance, Supply Chain, and regions to deliver one aligned, visible demand plan that supports decision‑making and business objectives.
Monitor forecast accuracy, bias, and variance; perform root‑cause analysis and drive corrective actions to support profitability, supply effectiveness, and customer satisfaction.
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