Oversee day-to-day operations across all data centers in the cluster, ensuring all systems and infrastructure maintain 100% uptime and full compliance with customer SLAs.
Manage incident response, troubleshooting, and resolution — minimizing downtime and service disruption across the cluster.
Track operational metrics, analyze performance data, and identify risks before they affect operations or client commitments.
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Responsible for critical operations function management, effective daily leadership, and administration of data center critical operations and 24x7 crews with the objectives of safely, efficiently, and reliably operating, and maintaining the critical engineering infrastructure, systems, and equipment in a cost-effective manner.
Performing as a subject matter expert in one or more areas - critical electrical/mechanicals systems, infrastructure, and operational practices meeting the customer’s needs, and a commitment to achieving the goal of 100% uptime.
Responsible for protecting and improving the assets value. Ensuring the critical systems reliably perform their intended function.
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Direct and oversee 24/7 site operations across the regional facility cluster, ensuring maximum infrastructure availability (100% uptime) and full compliance with client SLAs.
Enforce, update, and optimize operational SOPs, EOPs (Emergency Operating Procedures), and industry best practices.
Lead incident management, root-cause analysis (RCA), and emergency response efforts to minimize downtime and mitigate operational risk.
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Responsible for the day-to-day operations of the data center, ensuring smooth functioning, efficiency, and adherence to service level agreements (SLAs). Responsible for the performance optimisation of critical infrastructure such as chiller plant and power distribution units.
Develop and implement data center strategies which aligned with senior management’s short term, mid-term, and long-term data center strategies.
Provide leadership, guidance, and mentorship to the team members to ensure a high level of productivity and operational excellence.
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Manage Building Management System (BMS), Cooling Plant Operating System (CPOS), Data Centre Infrastructure Management (DCIM), Control & Instrumentation, and NOC operations.
Ensure high availability and reliability of all system platforms.
Lead system design reviews, testing, commissioning, and handover activities.
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Lead, schedule, and develop Smart Hands Technicians, building a team capable of handling the full range of customer and operational requests to a consistently high standard
Coach and mentor technicians on the job, conduct regular performance reviews, and drive capability development across the team
Plan and balance workload to ensure consistent service delivery without gaps in coverage
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Oversees all aspects of data centre operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data centre operation to achieve 100% uptime and compliance with customer SLAs.
Provides support and technical advice to the site teams in all aspects of their roles to ensure efficient and successful data centre operations.
Reports and documents operational strategy improvements to ensure the highest level of availability and operational efficiency is achieved for the portfolio.
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Oversees all aspects of data centre operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data centre operation to achieve 100% uptime and compliance with customer SLAs.
Provides support and technical advice to the site teams in all aspects of their roles to ensure efficient and successful data centre operations.
Reports and documents operational strategy improvements to ensure the highest level of availability and operational efficiency is achieved for the portfolio.
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Carry out planned inspections, quality control, and supervision of employees, sub-Contractors and other services.
Deal with incidents, complaints, breakdowns and repairs.
Act as a Competent Person in providing engineering and technical assessment towards to troubleshooting, identifying the appropriate causes, review and implement the appropriate solutions to be executed by the Sub-Contractors and other service providers.
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