Restaurant Management
Customer Service
Team Leadership
Inventory Management
Food Safety and Hygiene
Staff Training and Development
Financial Acumen
Operations Management
Problem-Solving
Communication Skills
Communication Skills
Manage the overall day-to-day warehouse operations, including receiving, storage, inventory control, order fulfilment, and dispatch activities.
Ensure compliance with company policies, safety regulations, quality standards, security requirements, and statutory regulations, including Dangerous Goods (DG) handling where applicable.
Lead, coach, motivate, and develop the warehouse operations team to achieve operational excellence and high productivity.
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• Secure a consistent, seamless positive customer experience through all channels by ensuring that your department is always striving to fulfil the three IKEA customer motivators: "Is it worth it?", "Can I trust IKEA", "Is there something for me?
• Ensure your shopkeepers have the right number of co-workers in the right place at the right time to run their shops successfully and ensure their co-workers are ready and available to serve customers and help them buy.
• Deliver and lead the commercial action plan for your store; taking input from the team and the matrix manager to ensure the department supports the achievement of the agreed goals for the country, maximises sales and generates sustained long-term profitability.
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