setting up, training, troubleshooting, and testing our software, providing expert advice and solutions to customer issues, and ensuring all tickets are resolved promptly and to the client's satisfaction.
Handle problem-solving, troubleshooting, and debugging skills who can quickly and efficiently identify and escalate issues to the appropriate level of support.
Seeking a customer support specialist to assist clients via phone and remote access.
...
Manage and coordinate the company’s live hosts across multiple platforms.
Oversee and maintain strong relationships with key e-commerce partners (Shopee, Lazada, etc.).
Serve as the primary point of contact for all assigned accounts, addressing inquiries, concerns, and operational matters in a timely and professional manner.
...