Responsible to manage particularly in relation to RTOB client-initiated account opening journeys covering credit cards, CASA and other products which may be added from time to time to the RTOB suite.
Ensure all RTOB PEGA frontline work basket cases are attended to within reasonable TAT and follow ups with client documentation/ pending information are handled on a timely manner.
Ensure prompt and timely call backs are made to clients as committed within reasonable TAT
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Driving and managing the S&OP process ensuring consensus demand forecast and optimized supply plan in place to meet customer requirements.
Creating and managing supply plans to ensure optimal stock levels and minimize excess inventory. Coordinates action plans to manage and remediate supply constraints and collaborate with Global & Regional supply chain to mitigate the impact.
Owns planning parameters in ERP System and responsible for the up-to-date assortment at SKU level of the assigned brands.
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