You are measured on the pod's results, not just your own accounts. You lead your own portfolio and you are equally accountable for what your pod members deliver on theirs. That means coaching them, reviewing their work before it reaches the client, and stepping in on their accounts when the situation calls for it.
You work AI-native, not AI-curious. We are rebuilding this agency around AI-augmented workflows: reporting, insight extraction, deck production, campaign QA, creative ideation. You work inside that system, improve it, and teach it to your pod. Hard requirement.
Structure and optimise Meta accounts under current delivery logic: Advantage+, broad targeting, consolidation, and the signal quality that drives them
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Respond to customer inquiries via phone, email, and in-person, providing accurate and helpful information about CAKETELLA and KETOCAKE products and services.
Process customer orders, ensuring accuracy in product selection, customization, and delivery details.
Address and resolve customer complaints and issues promptly and professionally, escalating complex cases to senior team members as needed.
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